Conflicts in some countries cause their citizens to leave the country to seek asylum. In 2019, the number of overseas refugees in Indonesia was 13,657 people. In conditions that are full of disadvantages and difficulties, refugees still have the right to fulfil their basic needs, including access to health cares. This study used a mixed method, consisting of quantitative and qualitative methods. The qualitative method was used to confirm the results of quantitative analysis, which was done by interviewing the health service providers. The results of the analysis showed that 36% of refugees were satisfied with health services in the X health center (Puskesmas), while 35% were not satisfied. On the other hand, the percentage of refugees who were not satisfied with health services based on the dimension of empathy and assurance was 51% and 52%, respectively. However, the results of qualitative approach demonstrated otherwise, where the health care providers stated that all dimensions of service quality have met the standard and were in accordance with the expectations of refugees. The Puskesmas are advised to evaluate and improve the effectiveness and efficiency of the health services by considering the needs of refugees.