Skripsi ini membahas tentang gambaran kesesuaian pelaksanaan sistem tanggapdarurat di Mall Grand Galaxy Park dalam upaya program tanggap darurat jikaterjadi kebakaran. Penelitian ini bersifat kualitatif dengan studi deskripstif yangmenggunakaan dua jenis teknik pengumpulan data, yaitu data primer berupawawancara dan observasi serta data sekunder berupa telaah dokumen. Tujuanpenelitian ini yaitu untuk melakukan penilaian terhadap sistem tanggap darurat diMall Grand Galaxy Park Tahun 2016 dengan mengacu pada standar NFPA 1600Tahun 2013: Standard on Disaster/Emergency Management and BusinessContinuity Programs. Hasil dari penelitian ini diharapkan agar manajemen malldapat melakukan tinjauan atas saran yang diberikan agar meningkatkan sistemtanggap darurat yang dimiliki serta melihat kesesuaian penggunaan NFPA 1600Tahun 2013: Standard on Disaster/Emergency Management and BusinessContinuity Programs dalam menilai sistem tanggap darurat pusat perbelanjaan.Kata kunci : Sistem Tanggap Darurat, NFPA 1600 Edisi 2013, KeadaanDarurat/Bencana, Bahaya Kebakaran

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This thesis discusses the assessment of emergency response system in case of firein Grand Galaxy Park Mall. This study is a qualitative study that uses two types ofdata collection techniques, which are primary data in the form of interviews andobservations and secondary data from the study documents. The purpose of thisstudy is to assess the emergency response system in the Grand Galaxy Park Mall2016 with reference to the NFPA 1600 2013 Edition: Standard onDisaster/Emergency Management and Business Continuity Programs. The resultsof this study are expected in order to mall management can conduct a review ofthe advice given to improve their emergency response system and to see theappropriateness of using NFPA NFPA 1600 2013 Edition: Standard onDisaster/Emergency Management and Business Continuity Programs in assessingthe emergency response system of shopping center.Keywords: Emergency Response Systems, NFPA 1600 2013 Edition,Emergency/Disaster, Fire Hazard.