Untuk menghasilkan mekanisme pengelolaan mutu yang bagus, organisasiperlu menerapkan metode pengukuran yang efektif untuk dapat menganalisis danmenemukan dimensi mutu yang perlu diperbaiki atau ditingkatkan untukmencapai mutu yang tinggi. Salah satu model pengukuran yang sudah dikenal luasdan terbukti secara efektif membantu keberhasilan penerapan sistem manajemenmutu dengan pendekatan Malcolm Baldrige Criteria sebagai metode pengukuranmutu Bagian Keselamatan Pasien di Rumah Sakit Tiara. Tujuan penelitian iniadalah untuk menilai mutu patient safety sebagai upaya Continuous QualityImprovement. Jenis penelitian ini adalah penelitian deskriptif analitik denganpendekatan kualitatif dengan melihat gambaran akan kondisi saat ini di bagianpatient safety RS. Tiara. posisi skor kinerja RS Tiara berdasarkan MalcolmBaldrige Assessment didapatkan hasil 259 (self assessment) dan atau 241(penilaian peneliti), maka masuk dalam kisaran/ rentang 0-275, yaitu ada dalamjenjang predikat early development yang berarti menunjukkan tahap awalpengembangan implementasi approaches persyaratan kategori, deployment yangmasih lemah serta memulai proses kemajuan, upaya perbaikan berfokus padapemecahan masalah dan masih sedikit hasil penting yang dilaporkan, namunsecara umum masih miskin trend dan data pembanding. RS. Tiara dapatmengembangkan bagian yang menjadi opportunity for improvement khususnyabagian kepemimpinan, analisa data dan manajemen pengetahuan yang terintegrasisemua kriteria dengan unit yang ada. Kriteria Malcolm Baldirge dapat digunakanuntuk melakukan penilaian mutu organisasi secara umum dan juga secara khususseperti penilaian yang dilakukan untuk melihat sasaran keselamatan pasien di RS.Tiara.Kata Kunci: Malcolm Baldrige Criteria, Patient Safety, Rumah Sakit

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To produce good quality management mechanism, organizations need toimplement an effective measurement method to be able to analyze and findquality dimensions that need to be repaired or upgraded to achieve a high quality.One measurement model that has been widely recognized and proven effective tohelp the successful implementation of a quality management system with theapproach of Malcolm Baldrige Criteria as a method of measuring the quality ofPatient Safety Section at the Tiara Hospital. The purpose of this study was toassess the quality of patient safety as an attempt Continuous QualityImprovement. This type of research is descriptive analytic study with a qualitativeapproach by looking of the current state of patient safety at Tiara Hospital.Position performance score is based on the Malcolm Baldrige Assessment resultsobtained 259 (self assessment) or 241 (investigator assessment), then enter therange / range 0-275, which is in early development predicate levels, indicating theearly stages of development approaches implementation requirements category,deployment is still weak and begin the process of progress, improvement effortsfocused on solving problems and still a few important results were reported, butthe general trend is still poor and comparable data. Tiara Hospital can developparts that become opportunity for improvement especially the leadership, dataanalysis and knowledge management that integrates all the criteria of the existingunits. Malcolm Baldirge criteria can be used to assess the quality of theorganization in general and also specifically like to see the assessment carried outpatient safety goals at Tiara Hospital.Keywords: Malcolm Baldrige Criteria, Patient Safety, Hospital