Dinas Kesehatan sebagai Organisasi Perangkat Daerah (OPD) yang bertanggung jawab di bidang kesehatan untuk mencapai indikator standar Pelayanan Minimal (SPM) setiap tahun. Untuk memenuhi kebutuhan pelayanan kesehatan masyarakat yang semakin meningkat saat ini, Dinas Kesehatan dapat terus berbenah dalam peningkatan kinerjanya baik dari sumber daya manusianya dan faktor organisasi. Perilaku pegawai merupakan salah satu faktor yang mendukung keberhasilan organisasi baik dilihat dari pengetahuan dan sikap pegawai untuk pencapaian SPM. Kesiapan organisasi salah satu tools yang dapat digunakan Malcolm Baldrige Assessment mencakup: kepemimpinan; perencanaan strategi; fokus pada pelanggan; penilaian, analisis, dan manajemen pengetahuan; fokus pada pekerja; manajemen proses; dan hasil. Penelitian dilakukan untuk melihat gambaran hubungan antara Perilaku Pegawai dan faktor-faktor organisasi dengan Kinerja Capaian Standar Pelayanan Minimal. Metode penelitian kuantitatif, desain crossectional, melalui pengisian kuesioner dengan google form oleh 232 responden (pegawai). Hasil penelitian seluruh variabel independen memiliki hubungan yang signifikan dengan kinerja capaian SPM. Variabel Pengukuran, Analisis, Pengetahuan Manajemen secara bivariat (p = 0,0001; OR = 46,12; 95% CI = 21,29 – 99,91) dan multivariat (p = 0,0001; OR = 8,288; 95% CI) merupakan varibel dominan berhubungan dengan kinerja Dinkes Kota Sibolga. Total skor kriteria Malcolm Baldrige pada hasil kinerja Dinas Kesehatan Sibolga memperoleh hasil di level Excellent pada posisi Benchamark Leader.
The Health Service as a Regional Apparatus Organization (RAO) is responsible for the health sector to achieve Minimum Service Standard (SPM) indicators every year. To meet the current increasing need for public health services, the Health Service can continue to improve its performance both in terms of human resources and organizational factors. Employee behavior is one of the factors that supports organizational success, both seen from employee knowledge and attitudes towards achieving SPM. Organizational readiness is one tool that Malcolm Baldrige can use Assessments include: leadership; planning strategy; customer focused; assessment, analysis, and knowledge management; focus on workers; management process; and result. The research was conducted to see a picture of the relationship between employee behavior and organizational factors and the performance of achieving minimum service standards. Quantitative research method, cross-sectional design, by filling out a questionnaire using Google Form by 232 respondents (employees). The research results show that all independent variables have a significant relationship with SPM performance. Measurement variables, Analysis, Management Knowledge bivariate (p = 0.0001; OR = 46.12; 95% CI = 21.29 – 99.91) and multivariate (p = 0.0001; OR = 8.288; 95% CI ) is the dominant variable related to the performance of the Sibolga City Health Office. Malcolm Baldrige's total criteria score on the performance results of the Sibolga Health Service obtained results at the Excellent level in the Benchamark Leader position.
Raphita Sinambela-Tesis-FKM-Full Text-2024.pdf ::