Ditemukan 32912 dokumen yang sesuai dengan query :: Simpan CSV
Rokhmi Muharmawati; Pembimbing: Hendrik M. Taurany
S-3881
Depok : FKM UI, 2004
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Desi Syafriyanti; Pembimbing: Mieke Savitri; Penguji: Pujiyanto. Stewart Robert Sumampauw
S-4316
Depok : FKM UI, 2005
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Destry Samosir; Pembimbing: Does Sampoerno
S-3942
Depok : FKM UI, 2004
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Ni Made Sukarniti; Pembimbing: Zulazmi Mamdy
S-1807
Depok : FKM UI, 2000
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Ali Anwar; Pembimbing: Sudarti Kresno, Ella Nurlaella Hadi
T-1975
Depok : FKM UI, 2004
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Maya Dintasari; Pembimbing: Sandra Fikawati, Trini Sudiarti; Penguji: Muslim Nurdin
S-4426
Depok : FKM-UI, 2005
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Gambaran persepsi kepuasa pasien terhadap pelayanan kesehatan di unit rawat inap RS. Prikasi th 2005
Dwi Retno Ariyanti; Pembimbing: Mieke Savitri; Penguji: Dumilah Ayuningtyas, Boy Hadi Ismanto
S-4286
Depok : FKM UI, 2005
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Marniningsih; Pembimbing: Rina A. Anggorodi
S-2213
Depok : FKM UI, 2001
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Luthfi Handayni; Pembimbing: Pujiyanto; Penguji: Kurnia Sari, Rosmini Nurdin
Abstrak:
Skripsi ini menganalisa kepuasan pasien peserta askes wajib terhadap kualitas pelayanan rawat jalan tingkat lanjutan di Rumah Sakit Marinir Cilandak. Tahun 2013, berdasarkan variabel umur, jenis kelamin, pendidikan, status kepesertaan dan pangkat/golongan. Penelitian ini adalah penelitian kuantitatif yang bersifat deskriptif dengan rancangan cross sectional. Hasil penelitian ini menggunakan metode servqual, dengan cara menghitung nilai kesenjangan antara persepsi pasien dengan harapan pasien. Penilaian ini difokuskan pada dimensi pelayanan tangibles, reliability, responsiveness, confidence dan emphthy. Karena sifat pelayanan kesehatan dipengaruhi subyektifitas masing-masing pasien, sehingga hasil penelitian ini memberikan analisa tentang dimensi pelayanan yang harus diprioritaskan pengelolaanya oleh pihak manajemen rumah sakit, untuk mewujudkan kinerja rumah sakit seperti harapan pasien dan keluarganya juga untuk menjadikan Rumah Sakit Marinir Cilandak mampu bersaing dengan rumah sakit lainnya.
This skripsi analyzes the compulsory health insurance participants patient satisfaction on the quality of outpatient care in the advanced level Cilandak Marine Hospital. In 2013, based on the variables of age, gender, education, membership status and rank/ class. This research is descriptive quantitative research with cross sectional design. The results of this study using the method servqual, by calculating the value of the gap between the perception of the patient with the patient's expectations. This assessment focused on service dimensions of tangibles, reliability, responsiveness, confidence and emphthy. Due to the nature of the subjectivity of the health care of each patient, so that the results of this study provide an analysis of the dimensions of care that should be prioritized its management by the hospital management, hospital performance to realize the expectations of patients and their families as well as to make Cilandak Marine Hospital was able to compete with other hospitals.
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This skripsi analyzes the compulsory health insurance participants patient satisfaction on the quality of outpatient care in the advanced level Cilandak Marine Hospital. In 2013, based on the variables of age, gender, education, membership status and rank/ class. This research is descriptive quantitative research with cross sectional design. The results of this study using the method servqual, by calculating the value of the gap between the perception of the patient with the patient's expectations. This assessment focused on service dimensions of tangibles, reliability, responsiveness, confidence and emphthy. Due to the nature of the subjectivity of the health care of each patient, so that the results of this study provide an analysis of the dimensions of care that should be prioritized its management by the hospital management, hospital performance to realize the expectations of patients and their families as well as to make Cilandak Marine Hospital was able to compete with other hospitals.
S-8072
Depok : FKM-UI, 2014
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Riana Indrawati; Pembimbing: Prastuti C. Soewondo
S-2169
Depok : FKM UI, 2001
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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