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Abdul Rachman; Pembimbing: Adang Bachtiar, H.E. Kusdinar Achmad; PengujiL: Anwar Hasan, Wibowo B. Soekijat, Moh. Hasan AD
T-2418
Depok : FKM-UI, 2006
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Artia Diarina; Pembimbing: Dian Ayubi, Syahrizal Syarif; Penguji: Anwar Hasan, Hasan AD, Mohammad, Junaiti Sahar
Abstrak:
Latar belakang : Kualitas tenaga keperawatan sebagai pemberi jasa pelayanan kesehatan, tidak terlepas dari kualitas pendidikan yang diperoleh sebelumnya. Mengingat perbaikan mutu tidak dapat dilakukan sekaligus dan diperlukan data penunjang dalam menetapkan skala prioritas, maka pengukuran kepuasan pelanggan merupakan salah satu cara pengukuran kualitas yang dapat digunakan sebagai masukan dalam perbaikan mutu pelayanan intitusi pendidikan. Tujuan : Penelitian ini untuk mendapatkan data tentang tingkat kepuasan mahasiswa terhadap mutu pelayanan pendidikan di Jurusan Keperawatan Tanjungpinang Poltekkes Riau tahun 2005, serta faktor-faktor yang mempengaruhinya. Metode : Dilaksanakan dengan cara cross sectional terhadap seluruh mahasiswa Jurusan Keperawatan Tanjungpinang Poltekkes Riau (182 orang), yang masih aktif kuliah sampai saat penelitian. Alat ukur yang digunakan adalah kuesioner dengan skala Likert. Analisis yang digunakan adalah univariat, bivariat, dan multivariat, dengan uji statistik yang digunakan adalah Chi square dan Regresi logistik ganda. Hasil : Prosentase mahasiswa yang puas terhadap mutu pelayanan pendidikan di Jurusan Keperawatan Tanjungpinang hanya 48,4%, lebih rendah dari hasil survey tahun sebelumnya (55%). Dari empat dimensi pelayanan pendidikan, proporsi puas yang terendah (41,8%) yaitu pada pelayanan dosen. Hasil analisa dengan diagram Kartesius menunjukkan faktor yang menjadi prioritas utama pada layanan dosen, adalah (1) kemampuan dosen menepati jadwal perkuliahan, (2) kemampuan dosen memberikan ilustrasi yang relevan dengan materi yang disampaikan, (3) kemampuan dosen memberikan kesempatan kepada mahasiswa bimbingannya untuk konsultasi akademik, (4) kemampuan dosen menyampaikan materi perkuliahan dengan jelas dan sistematis, dan (5) kemampuan dosen menguasai materi perkuliahan yang disampaikannya. Faktor-faktor yang mempengaruhi kepuasan mahasiswa adalah latar belakang pendidikan, prestasi akademik, dan motivasi belajar. Dari ketiga faktor tersebut yang paling dominan adalah faktor prestasi akademik, dimana mahasiswa dengan prestasi tinggi cenderung tidak puas di banding yang berprestasi rendah. Kesimpulan : Mutu pelayanan pendidikan di Jurusan Keperawatan Tanjungpinang Poltekkes Riau pada tahun 2005, masih rendah. Pelayanan dosen menjadi prioritas untuk meningkatkan kepuasan mahasiswa, terutama tepat waktu dalam mengajar, menguasai materi dan metoda pembelajaran. Kata Kunci : Pendidikan Tenaga Kesehatan, Mutu Pelayanan, Analisa Kepuasan Pelanggan.
Background: The nursing professionals quality as those who give health service, is not excluded from the quality of education attained before. Regarding to that quality improvement that can not be conducted in a step only and it is needed a supporting data in establishing the rate of priority, so that the measurement of client’s satisfaction is one of the way to measure the quality which can be used as an input in improving service quality of an educational institution. Target : This research has an objective to obtain data about satisfaction rate of the college students to the service quality of education at Tanjung Pinang Department of Nursing at Polytechnic of Health in Riau in 2005, either factors that affect it. Method : The research carried out in June 2005, within sort of research applied is cross sectional to the 182 students at Tanjung Pinang Department of Nursing Polytechnic of Health in Riau. The analysis used are univariat, bivariat, and multivariate while the statistical test used are Chi Square and Multiplied Logistis Regression. Result : The research shows that the students percentage who are satisfied to the service quality at education at Tanjung Pinang Department of Nursing is only 48,4% and of 4 dimensions of educational service, there is a lowest proportion of satisfaction (41,8%) on lecturers service. The analysis result within Chartesius diagram, indicates that factor to be the major priority to be improve better on lecturer service, is (1) the ability from lecturers to come for the class on time, (2) lecturers ability to give the relevant illustration within given matters, (3) their ability to give opportunity for their counseled students for an academic consultation, (4) their ability to give learning matter both descriptively and systematically, and ( 5) the ability from lecturers to mastery of learning matter. From the test result of bivariate, it shows that factor correlates to satisfaction supports the variables of education, academic achievements, and learning motivations. While from the test result of doubled logistic regression, found that the most dominant factor in determining the student’s satisfaction is academic achievement. Conclusion : The quality of educational service at Department of Nursing in Tanjung Pinang Polytechnic of Health in Riau 2005, still lower. Service of lecturer become priority to increase satisfaction of student, especially on teaching schedule, mastering study method and items. Keyword : Education of Health Profesionals, Quality Of Service, Analysis of Customer Satisfaction
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Background: The nursing professionals quality as those who give health service, is not excluded from the quality of education attained before. Regarding to that quality improvement that can not be conducted in a step only and it is needed a supporting data in establishing the rate of priority, so that the measurement of client’s satisfaction is one of the way to measure the quality which can be used as an input in improving service quality of an educational institution. Target : This research has an objective to obtain data about satisfaction rate of the college students to the service quality of education at Tanjung Pinang Department of Nursing at Polytechnic of Health in Riau in 2005, either factors that affect it. Method : The research carried out in June 2005, within sort of research applied is cross sectional to the 182 students at Tanjung Pinang Department of Nursing Polytechnic of Health in Riau. The analysis used are univariat, bivariat, and multivariate while the statistical test used are Chi Square and Multiplied Logistis Regression. Result : The research shows that the students percentage who are satisfied to the service quality at education at Tanjung Pinang Department of Nursing is only 48,4% and of 4 dimensions of educational service, there is a lowest proportion of satisfaction (41,8%) on lecturers service. The analysis result within Chartesius diagram, indicates that factor to be the major priority to be improve better on lecturer service, is (1) the ability from lecturers to come for the class on time, (2) lecturers ability to give the relevant illustration within given matters, (3) their ability to give opportunity for their counseled students for an academic consultation, (4) their ability to give learning matter both descriptively and systematically, and ( 5) the ability from lecturers to mastery of learning matter. From the test result of bivariate, it shows that factor correlates to satisfaction supports the variables of education, academic achievements, and learning motivations. While from the test result of doubled logistic regression, found that the most dominant factor in determining the student’s satisfaction is academic achievement. Conclusion : The quality of educational service at Department of Nursing in Tanjung Pinang Polytechnic of Health in Riau 2005, still lower. Service of lecturer become priority to increase satisfaction of student, especially on teaching schedule, mastering study method and items. Keyword : Education of Health Profesionals, Quality Of Service, Analysis of Customer Satisfaction
T-2191
Depok : FKM-UI, 2005
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Neni Asrianita; Pembimbing: Abdurrachman; Penguji: Dian Ayubi
Abstrak:
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Kepuasan pasien adalah salah satu indikasi fungsi perbedaan kinerja yang di rasakan dengan yang di harapkan.dan dapat digunakan sebagai umpan balik bagi pemberi pelayanan. Saat ini BL PKM, sebagai salah satu UPTD Dinas Kesehatan Propinsi NAD mempunyai poliklinik umum yang memisahkan pasien wanita dari pasien pria. Jumlah pasien di poli wanita di puskesmas ini ternyata lebih banyak dari pada jumlah pasien di poli lainnya. Penelitian ini bertujuan untuk mengetahui perbedaan rata-rata kepuasan pasien wanita di poli umum yang memisahkan pria dari wanita dan poli umum yang tidak memisahkan pasien pria dari wanita serta faktor karakteristik (umur, pendidikan, pekerjaan dan biaya pengobatan) yang diduga sebagai pengganggu terhadap tingkat kepuasan itu. Penelitian cross sectional dengan pendekatan kuantitatif dilakukan terhadap 100 orang pasien poli wanita BL-PKM sebagai poli yang memisahkan pasien wanita dari pria dan 100 orang pasien wanita pada poli umum Puskesmas Kuta Alam sebagai poli yang tidak memisahkan pasien wanita dari pria. Skor kepuasan (0-100) dihitung dengan menjumlahkan skor maksimal pelayanan, keterampilan perawat/petugas, kesopanan dan keramahan dokter, kesopanan dan keramahan perawat, fasilitas dan sarana, privacy/kenyamanan, kebersihan ruang pelayanan, kerapian ruang pelayanan dan kebersihan lingkungan puskesrnas. Perbedaan tingkat kepuasan pasien wanita antara kedua jenis poli dan hubungan karakteristik responder sebagai pengganggu terhadap tingkat kepuasan pasien wanita diuji dengan t test independent. Hasil uji menunjukkan bahwa ada perbedaan rata-rata tingkat kepuasan pasien wanita terhadap pelayanan kesehatan poli umum yang memisahkan (70,98) dengan rata-rata tingkat kepuasan pasien wanita terhadap pelayanan kesehatan poli umum yang tidak memisahkan pria dari wanita (68,64). Secara statistik perbedaan ini bermakna menurut kepuasan terhadap pelayanan (p = 0,001), kesopanan dan keramahan dokter (p = 0,047), kesopanan dan keramahan perawat (p = 0,021) dan privasi dan kenyamanan (p = 0,001). Pekerjaan merupakan variabel pengganggu terhadap kepuasan pasien, sedangkan umur, pendidikan dan biaya pengobatan bukan merupakan variabel pengganggu terhadap kepuasan pasien wanita. Disimpulkan bahwa pemisahan pasien wanita dari pasien pria di poliklinik umum mampu meningkatkan tingkat kepuasan pasien wanita terhadap pelayanan kesehatan. Daftar bacaan : 27 (1979 - 2002)
Satisfaction Difference of Female Patient of Female-Male Separating (BL-PKM) and Female-Male Unseprating General Polyclinic (Kuta Alam Health Center), Banda Aceh Minicipality, 2003Patients satisfaction is one of health services indicator which functioned as performance difference between experienced and expected services and, therefore, can be used as feedback to health provider, Currently, Balai Latihan clan Pusat Kesehatan Masyarakat (BL-PKM) of Banda Aceh Municipality, a health center technical unit of health services of NM) Health Province Office, operates polyclinic services by separating female patients from male patients. Female patients of this health center are obviously higher than those of other polyclinics. Based on this phenomenon, a research has been conducted to know the difference of patrients'satisfaction between those who served in separated polyclinic and in unseparated polyclinics. This research is also aimed to explore patient characteristics which may confound his/her satisfaction. A cross-sectional study was carried out involving 100 female patients of separated polyclinic (BL-PKM) and 100 female patients of unseparated polyclinic (Kuta Alam health center). Total scores of satisfaction, ranging from 0 to 100, were calculated by computing maximum individual scores of nursing services, nursing practices, politeness and hostility of doctor and for nurses, privacy and comfortless, facilities, cleanliness and tidiness of service room, and environmental cleanliness. Satisfaction difference between the two female patients and association of their characteristics (age, education, job, and medical cost) as confounding factors with satisfaction were tested statistically using independent t-test. Data analysis shows that female patients served by separated polyclinic have higher satisfaction score (70,98) than those of unseparated polyclinic (68,64). Statistically, this difference is significance in terms of satisfaction to nursing services (p = 0,001), politeness and hostility of doctor (p w 0,047), politeness and hostility of nurses (p = 0,021), and privacy and comfortless (p 0,001). It also indicates that only the patients' job confounds the satisfaction and not by age, education, and medical cost. It is concluded, therefore, that separating female patients from male patients in general polyclinic improve female satisfaction to the health services. References : 27 (1979-2002)
T-1567
Depok : FKM-UI, 2003
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Megawati; Pembimbing: Wachyu Sulistiadi; Penguji: Anwar Hasan, Dumilah Ayuningtyas, Ahmad Husni, Ma'ruf
Abstrak:
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Penelitian ini dilatarbelakangi oleh kenyataan bahwa Balai Laboratorium Kesehatan Palembang sebagai salah satu Laboratorium Kesehatan yang berada di bawah Departeman Kesehatan yang berfungsi sebagai laboratorium kesehatan rujukan untuk Sumatera dan Kalimantan Barat telah berupaya dan terus melakukan perbaikan didalam meningkakan mutu layanan dengan memanfaatkan sumber daya yang ada secara optimal, efektif dan efisien serta permasalahannya. Tujuan penelitian ini adalah untuk memperoleh informasi tentang upaya peningkatan mutu layanan di Balai Laboratorium Kesehatan Palembang dilihat dari sisi sumber daya maupun proses yang dilakukan. Penelitian ini dirancang dengan pendekatan kualitatif dimana data dan informasi mengenai sumber daya yang dimiliki maupun proses perbaikan yang dilakukan diperoleh dengan cara indepth interview penelusuran data sekunder. Hasil penelitian ini menunjukkan bahwa dari sisi sumber yang dimiliki sudah mencukupi, namun dari sisi sumber daya manusia masih terdapat ketidaksesuaian latar belakang pendidikan. Sumber daya lainnya seperti sarana, dana maupun metoda sudah memenuhi kecukupan maupun kesesuaian. Proses perbaikan yang telah dilakukan dengan melaksanakan metode six sigma telah menunjukkan hasil yang cukup memuaskan. Hal ini terlihat dengan adanya peningkatan dari jasa yang diberikan PNBP (Penghasilan Negara Bukan Pajak) serta peningkatan pemeriksaan spesimen. Kesimpulan hasil penelitian ini bahwa kesesuaian dan kecukupan faktor input sudah terpenuhi, kecuali sisi kesesuaian latar belakang pendidikan sumber daya manusia. Proses perbaikan yang telah dilakukan dengan rnelaksanakan metode six sigma telah menunjukkan hasil yang baik. Untuk terus meningkatkan mutu layanan, disarankan agar penyesuaian sumber daya yang ada melalui pelatihan dan pengembangan, sehingga tercapai standarisasi dan akreditasi sebuah Laboratorium Kesehatan yang bersifat Nasional. Daftar Pustaka : 33 ( 1983 - 2004)
The Analysis of Improving Service Efforts for Quality with Six Sigma Method at Office of Health Laboratory in Palembang - Province of South SumatraThis research based on reality that Office of Health Laboratory in Palembang as one of health laboratory under Department of Health its function as health laboratory reference and beneath Sumatra and West Kalimantan (Borneo) has been efforts and improve it continuously in order to improving quality service with exploits actual resources optimally, effectively, and efficiency and its issues. This research purpose is to gain information about improving effort at Office of Health Laboratory in Palembang both human resources and process point of view has done. This research has designed in qualitative approach which data and human resources both its own and recovery process it obtain by in-depth interview way and secondary data. This result of research shown that of resources view, it complete but in point of view human resources is inappropriate especially with educational background. Another resources as; facilities, fund and methods is properly complete. Improvement process has been doing by six-sigma method shown a good result. That can be seen with increasing of PNBP (national income not taxes) also increasing specimen investigation. The conclusion of this research that appropriativeness and adequateness input factor is complete, except educational background. Improvement process that done by six-sigma method shown as good result. To increasing quality service continuously, it suggest to improving the current human resource actually in order to achieve the National Health Laboratory standardized and accredited. References: 33 (1983 - 2004)
T-1866
Depok : FKM-UI, 2004
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Heriandi; Pembimbing: Adang Bachtiar, Yayuk Hartriyanti; Penguji: Dian Ayubi, Suhartati, Nurbaiti Yuliana
Abstrak:
Tujuan: Penelitian ini menggambarkan tingkat kepuasan pasien dan faktor–faktor yang berhubungan dengan tingkat kepuasan pasien. Rancangan Penelitian: Deskriptif analitik, dengan pendekatan kuantitatif, dengan menggunakan rancangan Cross Sectional. Sampel dan Pengumpulan Data: Sampel penelitian adalah pasien yang berkunjung pada Instalasi rawat jalan RSOB yang terpilih menjadi responden dengan syarat pasien dapat berkomunikasi secara baik dalam menjawab pertanyaan kuesioner, tidak dirujuk ke rumah sakit lain, pasien yang sudah pernah berobat sebelumnya serta tidak menderita penyakit kronis (Hipertensi, Diabetes, Tbc, Kusta), dan kalau pasien anak diwakili oleh orang tuanya. Pengumpulan data pasien dilakukan oleh peneliti dengan dibantu oleh 15 orang dari mahasiswa tahun terakhir Politekhnik Kesehatan Batam dan sudah mendapatkan kuliah mata ajaran metodologi penelitian. Data yang dikumpulkan adalah persepsi pasien/responden tentang mutu layanan di instalasi rawat jalan Rumah Sakit Otorita Batam serta data tentang karakteristik responden. Bahan dan Cara Kerja: Untuk variabel karakteristik pasien dan sikap karyawan akan dianalisis dengan distribusi frekuensi. Tingkat kepuasan pasien yang meliputi pertanyaan tangible, reliability, responsiveness, assurance dan emphaty. Sedangkan karakteristik pasien meliputi: umur, pendidikan, pekerjaan, jenis kelamin, cara bayar, kemauan berobat dan kemudahan akses. Begitu juga sikap karyawan meliputi : sikap terhadap konsumen, pekerjaan dan pasien atau keluarganya yang kesal. Untuk melihat hubungan antara dua variabel yaitu variabel independen dengan variabel dependen maka dilakukan analisa bivariat. Untuk menjawab hipotesis dilakukan uji statistik multivariat, regresi logistik untuk melihat faktor dominan. Hasil : Dari hasil perhitungan responden sebanyak 123 orang, didapatkan hasil 55,3% responden tidak puas dan 44,7% responden puas. Ada perbedaan yang signifikan antara umur, kemauan berobat, kemudahan akses ke rumah sakit dengan tingkat kepuasan, dan tidak ada perbedaan yang signifikan antara pekerjaan, tingkat pendidikan, cara bayar, jenis kelamin dengan tingkat kepuasan. Dari hasil analisis multivariat ternyata variabel yang berhubungan bermakna dengan tingkat kepuasan adalah variabel kemauan berobat. Kesimpulan : Hasil penelitian didapatkan bahwa pasien yang menyatakan puas terhadap mutu pelayanan rumah sakit sebesar 44,7 % dan karyawan kurang memahami pentingnya sikap dalam melayani pasien/keluarganya sehingga pasien kurang puas akan mutu pelayanan yang diberikan. KataKunci : Kepuasan pasien, Kemauan berobat, Instalasi Rawat Jalan RSOB.
Objective: This research describes the level of patients satisfaction and and factors correlate with the level of patient satisfaction Design of Research: Descriptive analytical, within quantitative approach, by using cross sectional design Samples and Data Acquirement: Samples of research are the patients visiting to the outpatient installation of RSOB that selected as the respondents with requirement of the patients are able to communicate well in answering the questionnaire, not moved to the other hospital, patients who have ever visited before also do not suffer from the chronic disease (hypertension, diabetes, Tuberculose, Kusta) and if the child patients are represented by their parents. The patients data acquirement is carried out by the researcher and assisted by 15 students of the latest year of the Batam Health Polytechnic and already had the subject of research methodology. The collected data is the perception of patients /respondents about the service quality in the outpatient installation of Batam Authority Hospital either data about respondents characteristics. Matters and Procedure: For the variable of patients characteristic and the employees attitude will be analyzed by frequency distribution. The patient satisfaction level which include the questions of tangible, reliability, responsiveness, assurance, and emphaty. While the patients characteristics include: age, education, occupation, sex, way of payment, willingness to cure, and easiness access. And so does the employees attitude include: attitude to the costumer, occupation and patients or their disappointed families. To identify the relationship between 2 variables that are independent and dependent variable, therefore it is done a bivariate analysis.to answer the hypothesis, carried out a multivariate statistical test , logfistic regression to identify the dominant factors. Result: From the result of respondent calculation as many of 123 people, obtained a result of 55,3% of dissatisfactory respondents and 44,7% of satisfactory respondents. There is a significant difference among the age, willingness to cure, the access easiness to the hospital within satisfaction level. From the result of multivariate analysis in fact that variable has a meaningful relationship with the satisfaction level is the variable of curing willingness. Conclusion: Result of research produces that patients expressing satisfactory to the service quality of the hospital as much of 44,7% and that employees less understand the importance of attitude in serving the patients or his family that consequently the patients are less satisfied to the given service quality. Keywords: Patients Satisfaction, Willingness to cure, Out-patient installation of RSOB.
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Objective: This research describes the level of patients satisfaction and and factors correlate with the level of patient satisfaction Design of Research: Descriptive analytical, within quantitative approach, by using cross sectional design Samples and Data Acquirement: Samples of research are the patients visiting to the outpatient installation of RSOB that selected as the respondents with requirement of the patients are able to communicate well in answering the questionnaire, not moved to the other hospital, patients who have ever visited before also do not suffer from the chronic disease (hypertension, diabetes, Tuberculose, Kusta) and if the child patients are represented by their parents. The patients data acquirement is carried out by the researcher and assisted by 15 students of the latest year of the Batam Health Polytechnic and already had the subject of research methodology. The collected data is the perception of patients /respondents about the service quality in the outpatient installation of Batam Authority Hospital either data about respondents characteristics. Matters and Procedure: For the variable of patients characteristic and the employees attitude will be analyzed by frequency distribution. The patient satisfaction level which include the questions of tangible, reliability, responsiveness, assurance, and emphaty. While the patients characteristics include: age, education, occupation, sex, way of payment, willingness to cure, and easiness access. And so does the employees attitude include: attitude to the costumer, occupation and patients or their disappointed families. To identify the relationship between 2 variables that are independent and dependent variable, therefore it is done a bivariate analysis.to answer the hypothesis, carried out a multivariate statistical test , logfistic regression to identify the dominant factors. Result: From the result of respondent calculation as many of 123 people, obtained a result of 55,3% of dissatisfactory respondents and 44,7% of satisfactory respondents. There is a significant difference among the age, willingness to cure, the access easiness to the hospital within satisfaction level. From the result of multivariate analysis in fact that variable has a meaningful relationship with the satisfaction level is the variable of curing willingness. Conclusion: Result of research produces that patients expressing satisfactory to the service quality of the hospital as much of 44,7% and that employees less understand the importance of attitude in serving the patients or his family that consequently the patients are less satisfied to the given service quality. Keywords: Patients Satisfaction, Willingness to cure, Out-patient installation of RSOB.
T-2101
Depok : FKM-UI, 2005
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Ahmad Rodhi; Pembimbing: Prastuti Soewondo; Penguji: H.E. Kusdinar Achmad
T-1976
Depok : FKM-UI, 2004
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Asnim; Pembimbing: Ella Nurlaella Hadi; Penguji: Anwar Hassan, Caroline Endah Wuryaningsih, PA. Kodrat Pramudho, Amroussy DT. Marsis
Abstrak:
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Puskesmas Pembantu merupakan sarana pelayanan kesehatan terdepan di Indonesia dengan jumlah 21115 unit. Puskesmas Pembantu tersebut turut menentukan berhasil tidaknya pembangunan kesehatan di Indonesia. Dewasa ini peranan yang belum optimal dan kinerja petugas yang masih rendah berimbas terhadap rendahnya kesehatan masyarakat dan pencapaian target atau cakupan beberapa program kesehatan. Dalam hal ini, perlu diadakan suatu penelitian yang bertujuan untuk mendapatkan gambaran kinerja petugas Puskesmas Pembantu dalam pelayanan kesehatan dan faktorfaktor yang berhubungan dengan kinerja Puskesmas Pembantu dalam pelayanan kesehatan di Kabupaten Bungo-Tebo.Penelitian ini menggunakan cross sectional design melalui studi observasional untuk melihat faktor status perkawinan, motivasi, tempat tinggal, lama kerja, supervisi dan pelatihan dalam hubungannya dengan kinerja Puskesmas Pembantu Didalam penelitian ini tidak dilakukan, sampling karena seluruh populasi dijadikan responden yaitu . semua petugas Puskesmas Pembantu di Kabupaten Bungo-Tebo yang berjumlah 102 prang.Hasil penelitian menunjukan bahwa faktor supervisi, motivasi dan pelatihan berhubungan dengan kinerja Puskesmas Pembantu. Sementara faktor status perkawinan, tempat tinggal dan lama kerja tidak berhubungan dengan kinerja petugas Puskesmas Pembantu. Dari ketiga faktor yang berhubungan dengan kinerja petugas Puskesmas Pembantu tenyata faktor supervisi paling dominan berhubungan dengan kinerja petugas. Puskesmas Pembantu, dimana petugas Pustu yang cukup mendapatkan supervisi berpeluang mempunyai kinerja baik 2,6 kali dibanding yang kurang mendapat supervisi OR=2,6 (95% CI: 1,063-6,349).Hasil penelitian ini menunjukkan bahwa tingkat kinerja petugas Puskesmas Pembantu di Kabupaten Bungo-Tebo masih rendah yang disertai dengan tidak tercapainya target cakupan pelayanan kesehatan yang telah ditetapkan. Oleh sebab itu, Puskesmas kecamatan mesti melakukan supervisi secara sistematis, terjadwal dengan memperhatikan kualitas dan kuantitas supervisi dan meningkatkan cakupan pelayanan kesehatan di mass mendatang.
Sub health centre (SHC) is front health service unit in Indonesia numbering as many as 21115 units. This SHC contributes the failure or success of Indonesian health development program. So far, its fair role and its officer working attitude influence on the poor health community and health target achievement or coverage. In this respect, there should be a research in order to obtain description on working attitude of SHC in performing its health service and some factors related to SHC working attitude in order to give health service in Bungo-Tebo District.This research uses cross sectional design through observational study in order to analyz the factor of marriage status, motivation, residence, job duration, supervision and training in relation with SHC working attitude. The research uses total samples in form of whole SHC in Bungo-Tebo District as many as 102 units.Research result shows that the factors of supervision, motivation and training are related with SHC working attitude. On the other hand, The factors of marriage, residence and job duration are not related with SHC working attitude. From three variables related to SHC working attitude, the most related variable is supervision with OR=2,6 (95% CI: 1,063-6,349).The research result shows that health officers' working attitude of SHC in Bungo-Tebo District is stiII low accompanied with the failure of establish health target Therefore, SHC should make supervision systematically and regularly considering supervision quality and quantity in order to improve future health target.
T-1508
Depok : FKM-UI, 2002
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Balkis Soraya; Pembimbing: Anwar Hasan, Agustin Kusumayati; Penguji: Wachyu Sulistiadi, Ahmad Husni, Wan Alkadri
T-2084
Depok : FKM-UI, 2005
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Syafrizal; Pembimbing: Anwar Hasan; Penguji: Dian Ayubi
T-1547
Depok : FKM-UI, 2003
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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T-1564
Depok : FKM-UI, 2003
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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