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A B S T R A K Kepuasan dan ketidakpuasan kerja karyawan merupakan aspek penting yang perlu mendapatkan perhatian organisasi dalam upaya peningkatan kemampuan karyawan disuatu organisasi. Apabila kepuasan kerja mereka terpenuhi, maka pekerja cenderung akan memiliki motivasi yang tinggi dalam bekerja, sebaliknya ketidakpuasan kerja akan mengakibatkan tingginya tingkat keluar masuk pekerja (turned over), ketidakhadiran, pemogokan dan tindakan-tindakan lain yang merugikan organisasi. Penelitian ini menggunakan desain cross sectional dengan pendekatan kuantitatif dan kualitatif dilakukan di Dinas Kesehatan Kabupaten Aceh Barat Daya Propinsi Nanggroe Aceh Darussalam pada bulan Januari dan Maret 2008 dengan sampel 53 karyawan untuk mengetahui gambaran tingkat ketidakpuasan kerja karyawan dan faktor-faktor yang berhubungan dengan ketidakpuasan kerja karryawan yang meliputi aspek insentif, kondisi kerja, supervisi, interaksi sesama rekan kerja, prosedur organisasi, kesesuaian pekerjaan dan promosi karier. Pendekatan kuantitatif menggunakan alat ukur kuesioner yang selanjutnya diuji melalui uji kai kuadrat dengan batas kemaknaan alpha 5% (0,05) dan Confindent Interval (CI) 95% serta uji regresi logistik ganda. Sedangkan untuk mengeksplorasi informasi penyebab tertimbulnya ketidakpuasan kerja karyawan dilakukan dengan metode wawancara mendalam terhadap karyawan, Kepala Dinas dan Kepala Sub Dinas sebagai informannya. Dari hasil penelitian diperoleh gambaran tingkat ketidakpuasan kerja karyawan 73,6%, insentif 60.4% tidak adil, kondisi kerja 69,8% tidak mendukung, supervisi 66% kurang baik, interaksi sesama rekan kerja 43,4% tidak mendukung, prosedur organisasi 58,5% tidak mendukung, kesesuaian pekerjaan 64,2% tidak sesuai, promosi karier 50,% tidak adil. Secara statistik menunjukkan ada hubungan yang signifikan antara insentif (p-value 0,002), kondisi kerja (p-value 0,002), supervisi (p-value 0,049), interaksi sesama rekan kerja (p-value 0,025), prosedur organisasi (p-value 0,003) dan promosi karier (p-value 0,0005) dengan ketidakpuasan kerja karyawan. Sedangkan kesesuaian pekerjaan tidak ada hubungan dengan ketidakpuasan kerja karyawan (p-value 0,336). Analisis multivariat menunjukkan insentif dan kondisi kerja berhubungan secara signifikan dengan ketidakpuasan kerja. Sedangkan supervisi, interaksi sesama rekan kerja, prosedur organisasi, kesesuaian pekerjaan dan promosi karier tidak ada hubungan dengan ketidakpuasan kerja karyawan dan insentif merupakan aspek yang paling dominan mempengaruhi ketidakpuasan kerja karyawan. Untuk itu diharapkan kepada pihak manajemen organisasi supaya menyusun suatu kebijakan atau peraturan tentang sistem pemberian insentif dengan mempertimbangkan beban kerja, tanggung jawab, keterampilan, kemampuan dan prestasi kerja karyawan, mendesain ruangan kerja yang nyaman bagi karyawan, baik aspek temperatur, kebersihan dan penataan ruangan, melakukan supervisi serta bimbingan secara rutin dan terjadwal terhadap pekerjaan karyawan, meningkatan keakraban sesama karyawan melalui program budaya silaturrahmi, menyusun Tupoksi bagi semua bagian serta untuk semua karyawan, menempatkan dan memberikan pekerjaan sesuai pendidikan, ketrampilan dan kemampuan karyawan dan melaksanakan sistem promosi karier yang berdasarkan kejujuran, kemampuan dan kecakapan serta sesuai dengan Peraturan Pemerintah (PP) yang berlaku. Daftar bacaan : 38 (1985 – 2008)
A B S T R A C T Satisfaction and unsatisfation of employees on working condition is the important aspect that needs to have an organization in increasing the employees’ ability within the organization. When their satisfaction on working condition has been fulfilled, then the workers inclined to have a high motivation to work. On contrary, unsatisfation raising the worker’s turned over, absenteeism, strike and others that inflicted a loss upon the organization. The research has been done health office district Aceh Barat Daya Province Nanggroe Aceh Darussalam on January and March 2008. This research using cross sectional design qualitative and quantitative approach covered 53 respondents the aim of research is to find out the picture of employees unsatisfation level on their job and factors related to that matter including, incentive aspects, working condition, supervision, workers interaction, the procedures on the organization, job compatibility and career promotion. For quantitative approach, those respondents were interviewed by using questionnaires, examined with chi square for alpha 5% (0,05), confident interval (CI) 95% and double logistic regression. Deep interviewed has been done to employees, head office and heads of sub office as the informant in exploring the causal information of employees unsatisfation. The result of picture obtained 73,6% of employees are unsatisfation, the [1] in incentive is 60,4%, working condition is 69,8% not supportive, supervision is 66%, workers interaction is 43,4% not supportive, organization procedure is 58,5% not supportive, the job compatibilityof is 64,2% the is a significant relationship between incentive (p-value 0,002), working condition (p-value 0,002), supervision (p-value 0,049), workers interaction (p-value 0,025), the procedures of organization (p-value 0,003) and promotion on career (p-value 0,0005) with employee’s unsatisfation while there is no relationship between the compatibility of the job with employees unsatisfation (p-value 0,336). Multivariate analysis shows there is a significant relationship between incentive the job employees unsatisfation. While there is no relationship between supervision, workers interaction, the procedure of the organization, job nature, career promotion with employees satisfaction. The incentive is the most dominant aspects that influencing the employee’s unsatisfation. There for, the management of the organization should arrange the policy or regulation about the system with the consideration on job load, responsibility, skill, ability and the working achievements. The management should design the comfortable working places with the consideration on the temperature, cleanliness and room ordering. Increasing the familiarity among the workers through the program of silaturrahmi’s culture and implementing the career promotion system based on honesty, ability, skill. and in accordance with government regulation that go into effect. References : 38 (1985 – 2008)
Pengelolaan obat di puskesmas akan berjalan balk jika petugas pengelola obat dapat melaksanakan tugasnya sesuai dengan ketentuan atau pedoman pengelolaan obat publik dan perbekalan kesehatan. Petugas pengelola obat harus mempunyai kemampuan dalam perencanaan, permintaan, penetima.an, penyimpanan, pendistribusian, pengendalian penggunaan, pelayanan serta pencatatan dan pelaporan. Berdasarkan studi pendahuluan diketahui masih kurangnya tenaga kefarmasian yang bekerja sebagai pengelola obat puskesmas di Kabupaten Aceh Singkil. Disamping belum optimalnya kinerja petugas petugas pengelola obat puskesmas. Penetitian ini dilakukan untuk memperoleh informasi bagaimana gambaran kinerja petugas pengelola obat puskesmas di Kabupaten Aceh Singkil. Disamping itu dilihat faktor-faktor yang melatarbelakangi kinerja petugas berdasarkan variabel masa kerja, pendidikan, pengetahuan, motivasi, sarana, beban kerja, pelatihan, supervisi, dan imbalan di Kabupaten Aceh Singkil. Penelitian ini menggunakan pendekatan kualitatif yang dilakukan dengan wawancara mendalam, observasi dan telaah dokumen yang mengacu pada Daftar Tilik Jaminan Mutu Pelayanan Kefarmasian terhadap petugas pengelola obat puskesmas di Kabupaten Aceh Singkil. Pengolahan data dibuat dalam bentuk matriks yang diperoleh dari transkrip wawancam mendalam, sedangkan analisis data dilakukan terhadap isi dengan metakukan eksplorasi sesuai dengan teori. Hasil penelitian menunjukkan bahwa gambaran kinerja petugas pengelola obat puskesmas di kabupaten Aceh Singkil masih rendah. Secara umum petugas pengelola obat puskesmas kurang memahami tentang kegiatan pengelolaan obat di puskesmas yang terdiri dari permintaan, penerimaan, penyimpanan, pendistribusian, pencatatan dan pelaporan obat. Petugas bekerja belum didasarkan kepada standar pengelolaan obat. Saran yang diajukan adalah agar Dinas Kesehatan Kabupaten Aceh Singkil membuat Standard Operation Procedure (SOP) tentang pengelolaan obat di puskesmas dan mensosialisasikannya kepada petugas pengelola obat di puskesmas. Melaksanakan pelatihan tentang pengelolaan obat dan pelatihan tentang obat lainnya. Pelatih.an yang dilaksanakan harus dirancang dengan baik sehingga dapat memberikan manfaat bagi petugas. Selain itu melakukan supervisi secara terencana dengan menggunakan panduan pedoman supervisi pengelolaan obat, minimal tip bulan sekali untuk memantau lkinerja petugas pengelola obat di puskesmas.
Medicine ,management at Community Health Center will be running good if medicine management officer can implement their duties based on provision or management guidance of public medicine and health support. Medicine management officer must have an ability on planning, request, acceptance, depository, distribution, usage operation, service and also recording and reporting. From the first study was known that there was still lack of pharmacy officer which worked on medicine management at Community Health Center in Aceh Singkil district. Besides, officer performance did not optimal yet. This study has been done to get information how describe of officer performance of medicine management at Community Health Center in Aceh district. Besides, knowing factors related to officer performance based on work period, education, knowledge, motivation, facilities, work load, training, supervision, and reward in Aceh Singkil district. This study used a qualitative method which has been done with in-depth interview, observation and document study which referred to a guarantee point list of pharmacy service quality to officer performance of medicine management at Community Health Center in Aceh Singkil district. Data were processed by using in the form of matrix which was obtained from in-depth interview transcript, while data analysis was done to content by doing exploration based on theory. Study result indicate describing officer performance of medicine management at Community Health Center Community Health Center in Aceh Singldl district was still low. In general, officer of medicine management at Community Health Center is less comprehend about medicine management activity at Community Health Center including of request, acceptance, depository, distribution, reporting and recording of medicine. Officer works has not been based medicine management standard yet. Health District Office in Aceh Singkil district should make a Standard Operating Procedure (SOP) concerning medicine management at Community Health Center and socializing it to medicine management officer at Community Health Center. Training of medicine management and training of other medicine. Training which is done must be planned well so it can give benefit for officer. Besides doing supervision by planning using a supervision guidance on medicine management, minimally once of three months for looking officer performance of medicine management at Community Health Center.
ABSTRAK Penelitian ini bertujuau untuk mengetahui gambaran kinerja bidan di desa (bides) dan faktor-falctor yang berhubungan dengan kinerja bidan di desa dalam pelayanan kebidanan program JPKMM di'Kabupaten Aceh Selaian tahun 2007. Penelitian ini dilakukan dengan desain penelitian cross sectional dengan pendekatan kuautitatif dan dianalisa secara univariat, bivariat dan multivariat. Populasi dalam penelitian ini adalah seluruh bides yang bertugas di wilayah Aceh Selatan tahun 2007 berjumlah 117 orang dan yang menjadi sampel adalah bides yang sudah bertugas minimal 1 tahun pada bulan Agustus 2006 berjumlah 104 orang. Hasil penelitian menunjukan sebagian besar kinerja bides dalam pelayanan kebidanan program JPKMM di Kabupaten Aceh Selatan tahun 2007 kurang (56%), Faktor yang dominan berhubungan dengan kinerja adalah pesaing, pembiusan, pengetahuan dan motivasi. Faktor yang tidak berhubungan dengan hides adalah umur, status pernikahan, status kepegawaian, domisili, jumlah desa, sikap, imbalan, kemampuan dan pendidikan. Perlu adanya bememtaan pembinaan kepada bides dan memberikan penghargaan kepada Bidan untuk meningkatkan motivasi bidan di desa dalam melakukan pelayanan kebidanan program JPKMM.
ABSTRACT This Research aimed to find out the picture of village midwife performance and what factors that related to village midwife performance in midwifery service of program JPKMM in Aceh Selatan District, year 2007. This Research was done by a cross sectional method with quantitative approach and imivariate, `bivarite, multivariate analyzed. The Population was all village midwives in Aceh Selatan District in 2007 amormt to l 17 people and that become sampel was village midwife. Researches Result shows a large part of village midwife performances in midwifery service of program JPKMM in Sub-Province of Aceh Selatan year 2007 less (56%), Dominant Factor relaters to village midwife performance aria: competitor, supervision, knowledge and motivation. Factors which unrelated to village midwife performance are : age, marriage status, employe status, domicile, amount village, attitude, reward, ability and education. Must existence of supervision generalization to village midwife and give reward to village midwife to improve village midwife motivation in conducting service of program midwifery JPKMM.
Distributive justice, procedural justice, interpersonal justice and informationaljustice is the fourth dimension into the construct of organizational justice. Employeeperceptions of organizational justice is predicted to relate to employee motivation.The purpose of this study was to analyze the corellation between perceptions oforganizational justice in performance appraisal of civil servants with employeemotivation. This research is a quantitative study with explanatory research. Thesample used in this study using total sampling involving 91 employees at the CenterFor Health Human Resources For Health Education. The technique of collecting datausing questionnaires filled out directly by the respondent. The analysis is used toexamine the corellation between independent and dependent variables using ChiSquare test, then performed multiple logistic regression analysis modeling of riskfactors in the multivariate analysis. The results of this study indicate that there is asignificant relationship between perceptions of organizational justice of alldimensions combined with work motivation. And based on the dimensions oforganizational justice only dimension procedural justice and interpersonal justice hasa significant corellation with work motivation. Perception of interpersonal justicedimensions on performance appraisal of civil servants is the dimension mostdominant influence employee motivation. And that became the confoundingvariables relations dimension of perceived organizational justice and workmotivation is job title/grade position. The role and participation of leaders indelivering directly to employee motivation is very important in fostering goodteamwork.Keywords: Performance Appraisal, Organizational Justice, Work Motivation
Kepuasan pelanggan telah menjadi bagian integral dalam misi dan tujuan sebagian besar organisasi. Meningkatnya intensitas kompetisi global dan domestik, berubahnya preferensi dan perilaku pelanggan, serta revolusi teknologi informasi merupakan beberapa faktor yang mendorong organisasi bisnis dan non-bisnis untuk mengalihkan fokusnya ke arah customer-oriented. Untuk melakukan penelitian tentang kepuasan pemohon perizinan di Suku Dinas Pelayanan Kesehatan Kota Jakarta Barat, belum ada instrumen yang valid dan reliabel. Oleh karena itu, diperlukan elaborasi konsep kepuasan mengenai harapan dan persepsi baik dari literatur maupun dari pemohon perizinan. Sehingga, direncanakan suatu penelitian dengan dua tahapan, yaitu tahap pengembangan kuesioner dengan pendekatan kualitatif dan tahap pengukuran kepuasan dengan pendekatan kuantitatif. Tahap pengembangan kuesioner dimulai dengan elaborasi konsep kepuasan baik dari literatur maupun berdasarkan hasil penggalian dari pemohon perizinan dan pihak penyelenggara, sehingga akhirnya didapatkan instrumen berupa kuesioner akhir yang siap diuji coba. Sedangkan tahap pengukuran kepuasan dimulai dengan pengujian validitas dan reliabilitas, sehingga dengan analisis validitas dan reliabilitas dapat diketahui pernyataan yang valid dan reliabel. Hasil dari penelitian ini berupa hasil wawancara mendalam, pengukuran validitas dan reliabilitas, analisis diagram Pareto, serta analisis univariat, bivariat, dan multivariat dengan regresi logistik. Hasil penelitian menunjukkan bahwa instrumen berupa kuesioner mencakup lima dimensi mutu layanan, yaitu tangible, reliability, responsiveness, assurance, dan empathy. Instrumen yang dibuat memuat 24 pernyataan yang semuanya dinyatakan valid dan reliabel dengan menggunakan metode alpha Cronbach dengan nilai r hitung lebih besar dari r tabel pada α = 0,05. Tingkat kepuasan responden berdasarkan hasil penelitian tahap kedua (pengukuran kepuasan) di Suku Dinas Kesehatan Kota Jakarta Barat menunjukkan nilai yang tinggi dibandingkan dengan yang tidak puas. Hasil ini sejalan dengan hasil penelitian kualitatif melalui wawancara mendalam yang memperlihatkan adanya tingkat kepuasan yang tinggi dari informan yang penulis ambil. Akan tetapi, 11,5% responden yang tidak puas perlu dicari akar masalah ketidakpuasan mereka dengan melakukan penelitian lebih lanjut. Distribusi tingkat kepuasan berdasarkan umur dan tingkat pendidikan responden menunjukkan hubungan yang bermakna secara statistik, sedangkan untuk dimensi mutu layanan yang paling dominan adalah tangible, responsiveness, dan empathy, dengan dimensi tangible sebagai yang paling dominan.
Abstract: Client satisfaction has become an integral part of the mission and objectives of most organizations. The increasing intensity of global and domestic competition, changing preferences and behaviors of clients, and the revolution in information technology are some of the factors driving both business and non-business organizations to shift their focus towards being customer-oriented. In regard to studying client satisfaction in license applications at the Sub-Authority Health Service Office of Kodya Jakarta Barat, there currently are no valid and reliable instruments available. Therefore, a concept of satisfaction needs to be elaborated from both literature and client perspectives. This study involves two stages: developing a questionnaire with a qualitative approach and measuring client satisfaction with a quantitative approach. The questionnaire development stage begins with an elaboration of the concept of satisfaction, based on literature review, interviews with clients, and input from the office staff, resulting in a finalized questionnaire ready for trial. The satisfaction measurement stage involves testing the validity and reliability of the questionnaire, and through this analysis, valid and reliable statements are identified. The outcomes of the study include findings from in-depth interviews, measurements of validity and reliability, Pareto diagram analysis, univariate, bivariate, and multivariate analyses using logistic regression. The study results in a set of questionnaires encompassing five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The instrument includes 24 statements, all validated and reliable using the Cronbach alpha method, with values higher than r-table at α = 0.05. The level of respondent satisfaction, based on the second stage of satisfaction measurement, shows a higher proportion of satisfied respondents compared to those dissatisfied. This result aligns with qualitative research findings from in-depth interviews, indicating high satisfaction levels among most informants. However, the 11.5% of respondents who are dissatisfied require further research to identify the root causes of their dissatisfaction. The distribution of satisfaction levels based on respondents' age and education level shows a statistically significant relationship, with the dominant dimensions of service quality being tangible, responsiveness, and empathy, with tangible being the most dominant.