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Rumah Sakit Ketergantungan Obat merupakan salah satu rumah sakit rujukan ketergantungan Obat yang terletak di daerah Cibubur Jakarta Timur. Rumah sakit ini tidak hanya memfokuskan kepada pasien-pasien ketergantungan obat saja melainkan dikembangkan pelayanan bagi pasien non ketergantungan obat (umum atau non NAPZA). Penelitian ini bertujuan untuk dapat menentukan target pasar yang sesuai bagi Instalasi Rawat Inap Non NAPZA RSKO Cibubur Tahun 2008 berdasarkan identifikasi dan pemilihan segmentasi pasar yang ada. Karakteristik penduduk dalam kajian ini dibagi berdasarkan segmen geografi, demografi. psikografi dan perilaku. Data yang digunakan dalam pene1itian ini adalah data primer dan data sekunder. Penelitian ini merupakan penelitian deskriptif analitik yang bersifat kualitatif kuantitatif. Penelitian kualitatif dilakukan dengan me1akukan wawancara mendalam kepada pihak rumah sakit sebagai informan. Sedangkan penelitian kuantitatif dilakukan dengan menyebarkan kuesioner kepada responden yang ada disekitar lingkungan rumah sakit. Dari hasil anal isis dan pengolahan data didapat dua kluster segmentasi psikografi dan tiga kiuster segmentasi perilaku. Pada segmentasi geografi didapat bahwa responden memilih pelayan rawat inap yang dekat dengan tempat tinggal, sedangkan pada segmentasi demografi usia produktif yang paling dominan, ini sesuai dengan yang diharapkan pihak RSKO. Pekerjaan sebagai karyawan merupakan yang paling banyak, hal ini menjadi pertimbangan pihak RSKO untuk dapat menjalin kerjasama dengan perusahaan yag ada disekitar RSKO. Dengan tingkat pendidikan terbanyak SMU dan berpenghasilan 1-2 juta maka pihak RSKO hendaknya meningkatkan kualitas tenaga medis dan peralatan serta menyediakan rawat inap kelas 2 dan kelas 3 lebih banyak lagi. Untuk mendapatkan target pasar yang diinginkan maka RSKO hendaknya melakukan seminar atau promosi untuk merubah paradigm RSKO sebagai rumah sakit menakutkan, meningkatkan pelayanan untuk rawat inap NON NAPZA dengan biaya yang terjangkau, menambah ruangan rawat inap untuk kelas 2 dan kelas 3.
Rumah Sakit Ketergantungan Obat (RSKO) Cibubur is one of drug dependence reference hospital which located in area Cibubur Jakarta Timur. This hospital not only focussed to just drug dependence patients but developed by service for patient non drug dependence {common or non NAPZA). This research aim to to be able to determine target of market appropriate for Installation R,awat !nap Non NAPZA RSKO Cibubur 2008 based on identification and election of the market segmentation. Resident characteristic in this study divided based on segment geography, demography, psychography and behavior. Data applied in this research is primary data and secondary data. This research is analytic descriptive research having the character of quantitative qualitative. Research qualitative is done by doing in depth quantitative research is done by propagating questionalre to the responder is around by hospital area. From result of analysis and data processing is gotten [by] two kluster segmentation of psychography and three kluster behavioristic-segmentation, At segmentation geography it is gotten that respondent chooses steward to rawat inap which close to residence, while at segmentation of productive age demography of which most dominance, this matching with?
This Research aims to determine patient satisfaction on service of ambulatory care Installation at Drug Dependence Hospital Jakarta in year 2010 and the factors associated with patient satisfaction, ie, patient characteristics and service in ambulatory care installation. The method of this thesis is cross sectional analytic study on 110 patients that used univariate analysis, bivariate and multivariate analysis. Chi square and logistic regression is used as statistic test.
The research results that 64% respondents who expressed satisfaction. There are three dominant variables of patient characteristics that are related to occupation, income and education. There are three dominant variables of ambulatory services related with satisfaction, that are environmental infrastructure in the waiting room, nursing services, and physician services. By patients characteristics this research informed that requiring community services more customer-oriented, communicative, fast, responsive, and competence and quality of the service implementation.
Analysis of Outpatient Installation Pharmacy Waiting Time at Special Hospital of Drug Addiction Jakarta in 2023 Abstract Prescription services waiting time in outpatient installations is one of the indicators for evaluating the performance of pharmaceutical installations that affects the quality of hospital services. Hospitals need to effort that prescription services waiting time meet the Minimum Service Standards (SPM). Through the Lean method with the Value Stream Mapping approach, this study aims to determine the prescription service procedures at the outpatient installation of RSKO Jakarta, identify value added and non-value added and waste that occurs so that factors that cause waste can be analyzed which can be prevented through the strategy recommendations obtained. This is a qualitative research with data collection obtained through observing and recording the e-prescriptions services waiting time at the RSKO outpatient installation, extracting in-depth information from informants and reviewing documents. Observations were made on 20 concoction medicine recipes and 10 concoction medicine recipes. The selection of informants was carried out using a purposive sampling technique and interviews were conducted with patients to obtain value from the customer's perspective according to the principles of the Lean method. The data obtained is then analyzed to obtain the factors affecting the prescription services waiting time duration using a fishbone diagram then a scoring system is carried out by assessing the urgency, severity and growth aspects of the cause problem so that priority recommendations can be formulated. The results of research conducted in April-May 2023 found that the average waiting time for prescription drug services was 49.25 minutes (VAR 17.5%) and for concoction drugs 80.2 minutes (VAR 33%), which means that it still exceeds the SPM set by KMK No. 128 of 2009 (no concoction drug recipe < 30 minutes, concoction drug recipe < 60 minutes). Some of the factors that cause waste are inefficiency in human resources, pharmaceutical inventory systems that have not been automated, inadequate evaluation/monitoring of drug use, the absence of a separate system for emergency prescription services, prescription service SPO that has not been adjusted with the establishment of prescription response time quality standardsfor each process, networks information system that frequently down/loads repeatedly and patient’s interruption for asking information. It is hoped that in the future an improvement strategy can be carried out to improve the waiting time for prescription services; increasing HR efficiency through arrangements so that during peak hours pharmaceutical HR focuses on working on the duties and functions of prescription services, facilitating a pharmaceutical inventory system with an automated system, implementing an evaluation system for monitoring drug use more effectively so that procurement planning becomes more accurate, regulation separates prescription services from the emergency room, providing SPO in accordance with prescription service implementation, separate the information system network between patient services and office and providing reachable information for pastient (visual management).
Tesis ini merupakan suatu penelitian di bidang manajemen pemasaran rumah sakit, khususnya rnengenai segmenting, targeting, positioning dan diferensiasi produk layanan, yang bertujuan untuk peningkatan angka kunjungan pasien umum pada unit rawat map RS Karya Husada, dengan analisis kualitatif dan pendekatan deskriptif. Selain itu juga dipaparkan survei persepsi dan preferensi Dokter akan susana rawat inap sebagai tempat merujuk di wilayah cakupan layanan RS Karya Husada. Diharapkan penelitian ini dapat memperdalam pengetahuan tentang segmen pasar rawat inap umum di RS Karya Husada sehingga dapat secara lebih tajam membidik pasar sasarannya untuk dituangkan dalarn suatu penetapan dan pernyataan posisi, yang akan dipergunakan sebagai dasar membuat diferensiasi layanannya sebagai strategi untuk pengembangan RS Karya Husada kedepan. Sangat disarankan untuk perlu segera dibuat suatu reneana strategis pemasaran yang komprehensif, dan penerapan CRM (Customer Relationship Management) yang terintegrasi dengan baik diseluruh unit rawat map RS Karya Husada.
The focus of this research is hospital marketing strategic, especially subjected to segmenting, targeting, positioning and service product differentiation that has an aim to increase the number of general patient visitation at inpatient unit of Karya Husada Hospital in Cikampek, Karawang, through a qualitative descriptive interpretive. The perception and preferences of the medical doctors about hospital inpatient facilities in the service scoop area of Karya Husada Hospital was also included. It is hoped that this research could enhance the knowledge regarding the segment market of general inpatient units at Karya Husada Hospital so that it is able to aim its market target sharply, which will be realized into a decision and positioning statement and use it as the basic to produce Service differentiation as the strategy of Karya Husada Hospital's future development. It is highly recommended to make a necessary plan of comprehensive marketing strategy immediately and the implementation of well integrated CRIVI (Customer Relationship Management) at all inpatient wilts of Karya Husada Hospital.
This thesis discusses the model of Integrated Care Pathway (ICP) treatment ofpatients with drug abuse of opioid withdrawal as one case. This study is aqualitative study with a descriptive design. The results show coordination,communication, and collaboration continuity of patient care opioid withdrawalhas not run optimally involving various elements of scientific disciplines on theservice provided. ICP models are proposed for re-developed with the involvementof a variety of multi-disciplines involved in the care of patients with drug abuse ofopioid withdrawal in RSKO Jakarta through an FGD activities that involve morehealth workers associated with the service so that it can produce the ICP inaccordance with the requirements .Keywords: ICP, drug, opioid withdrawal
RSKO is a hospital that belongs to Ministry of Health that have beenimplementing remuneration system since 2014. Purpose of this study is to identifya remuneration system that accepted by stakeholder in RSKO Jakarta. Thisresearch is qualitative with case study. The current remuneration system alreadymeets the principles of decency but not currently meet the eligibility principlesand fairness. Low nominal value of remuneration, the gap between remunerationin RSKO with performance allowance in Ministry of Health and feeling lessappreciated caused dissatisfaction of the remuneration system. RSKO have toevaluate periodically the remuneration system and raise the revenue.Keyword:Analysis, remuneration, hospital.