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Implementation of ISO 9001:2008 Quality Management Standards have beenimplemented in BRSU Tabanan since 2009 in an effort to improve the quality ofcare , but there are still complaints against the ministry in BRSU Tabanan . Untilnow, this has never been done in the Emergency Room service performanceanalysis on the application of ISO 9001:2008 Quality Management StandardBRSU Tabanan . This study was conducted aimed to determine and analyze theperformance of services in the emergency department on the application of ISO9001:2008 QMS in Emergency Room BRSU Tabanan.Do months from August toOctober , 2013, with a qualitative research method that comes with thequantitative data is secondary data quality objectives in the Emergency Room asindicator performance .. Respondents service satisfaction in the emergencydepartment for patients or their families were coming month of August to October2013, which are willing to fill out a questionnaire , as many as 150 people .Emergency Room staff and staff working in the field of service of at least 3 yearsas respondents in the application of ISO 9001:2008 QMS Emergency Room are71 . In-depth interviews to the Board of Directors as an informant were 3 peoplein the achievement of performance information in the Emergency Room and theapplication of ISO 9001:2008 QMS . Data were analyzed using content analysis .The results show the performance of services in the Emergency Room alreadywell on target mutul 9 of 12 quality objectives in the Emergency Room . Qualityobjectives is not good customer complaints , customer dissatisfaction with theservices of doctors and patient mortality in Emergency Room ≤ 24 hours .Required an increase in the budget aimed at improving the quality of humanresources in the emergency department with increasing hospital revenue ,completing facilities for intensive care and resocialization of the application ofQMSKeyword : Performance Emergency Room Services, ISO 9001:2008 QMS
Rumah Sakit adalah suatu organisasi kompleks yang terdiri dari berbagai macam sumber daya yang mempunyai fungsi dan peranannya masing masing. Rumah sakit sebagai institusi yang mempunyai fungsi dan tugas memberikan pelayanan kesehatan kepada masyarakat secara lengkap dan menyeluruh. Seiring dengan proses pelayanan yane diberikan,kegiatan pelayanan yang dlberikan tidak saja memberikan manfaat positif bagi masyarakat berupa kesembuhan pasien namun juga mempunyal potensi menghasilkan dampak negatif dari limbah baik yang padat maupun cair yang dihasilkan dari proses pemberian layanan kesehatan tersebut. Limbah cair rumah sakit adalah limbah cair yang dihasilkan dari suatu proses kegiatan yang terjadi dalam rumah sakit Limbah Cair rumah sakit berasal dari unit rawat inap unit rawat jalan, unit laboratorium, dapur, ruang gawat darurat, ruang operasi, serta limpahan air sisa dan halaman dan kantor rumah sakit. Dari hasil penelitian yang dilakukan diketahui bahwa pcngelolaan limbah cair rumah sakit terbagi atas persiapan sistem, pengoperasian sistem dan pemeliharaan sistem. Pada evalmlsi alur' proses terlihat bahwa standar operasional prosedur yang ada masih kurang lengkap dan tidak dijalankan dengan baik. Sementara itu untuk tingkat pemahaman datl pengetahuan operator terlibat kurang yang juga didukung oleh data yang menunjukkan bahwa mereka tidak pernah mendapatkan pendidikan ataupul1 peiatihan tambahan. Selain itu berdasarkan catatan pengamatan dan telaah dokumen terlihat bahwa pengoperasian mesin ada yang tidak berjalan dengan baik dan jadwal pemeliharaan dan penggantian komponen mesin tidak dilakukan secara berkala.
The Hospital is one complex organization which divided into manykind of resources has its own function and its role. Hospital as the institution has function that its tasks is to give complete totally health services. During the services, its not only to give the positive benefits to the community by curing the patient but its also have potention to give the negatife effect from the wasted rather its solid or water wasted. Water Wasted Hospital are the water waste which come from the activity process which happening on the hospital. It may comes from the emergency unit room.daily care unit. and house hold subunit. The water wasted which comes from hospital is approximately three hundred meter cubic a day, The Research thar has been doing was the qualitative research that its goals are for analyzing water wasted hospital management. This research are using a depth interview, sekunder data exploration and by observation notes in the fields methods, From the research what we expected for were we got the whole pictures bout wasted hospital management so it can be identified what is the exactly problem which could be happens during the process and could affect the final results. From the research we could see that water wasted hospital management divided into three section which are preparing system, operating system, and maintance system. Its also seems that the standard operating procedures were not quite comp!ete and not doing well by the operator from the process evaluate procedures. The Operator seems not to quite understand the procedures and its also support from the observation that they were not get enough additional training and education. Besides that from the observation known that operating machine and its maintenance which were included replacing the component are not doing regularly.
Pembiayaan kesehatan merupakan suatu permasalahan yang terjadi di seluruh dunia. Banyak metode dan sistem yang telah dikembangkan mengenai hal ini. Indonesia seperti halnya Negara lain, menghadapi masalah yang sama dalam pengembangan sistem pembiayaan kesehatan. Dihadapkan dengan keadaan saat ini dalam krisis pembiayaan kesehatan, DKI Jaya dipaksa untuk dapat mengendalikan biaya. Mendapatkan biaya satuan yang handal dalam semua RSUDnya merupakan kebutuhan dasar dalam pertahanan ekonomi, di masa system pembiayaan kesehatan yang masih kurang baik di Indonesia. Definisi dari biaya satuan yang handal merupakan kunci kesuksesan semua rumah sakit. Clinical pathways disadari oleh DKI Jaya sebagai alat esensial dalam memberikan pelayanan kesehatan untuk rakyat. Pengembangan pathways ini kemudian dilanjutkan dengan kesadaran untuk perhitungan biaya tiap pathway yang ada. Dengan diketahuinya biaya ini selanjutnya untuk menganalisa efektifitas biaya per pathway pun mudah dilakukan. Tujuan dari riset ini adalah untuk mengetahui metoda untuk menghitung cost of treatment berbasis clinical pathway dari diagnosa yang telah dibuat oleh RSUD DKI Jaya. Angka yang didapatkan di dalam penelitian ini adalah untuk selanjutnya dapat diklarifikasikan keakuratannya dan terbuka untuk penelitian lebih jauh, karena data yang didapatkan untuk pendukung masih belum dapat dijustifikasi. Diagnosa terpilih adalah Operasi Lensa dengan Diagnosis Katarak yang merupakan One Day Care. Diagnosa terpilih karena merupakan tindakan dengan frekuensi paling tinggi di DKI Jaya dan pelayanannya melibatkan banyak sumber daya. Budi Asih dan Tarakan adalah rumah sakit yang dipilih secara purposive sebagai perwakilan RSUD DKI Jaya.
Health financing has always been an ongoing issue in the world. There are many methods and systems that had been developed all over regarding this subject. Indonesia, like many countries, faces the same problem in developing its health financing system. Confronted with the current health care financial crisis, DKI Jaya is forced to control its cost. Setting up a reliable cost unit in its hospitals is a fundamental necessity for economic survival, given the current general conditions in Indonesia's healthcare system. Definition of a suitable cost unit is the crucial factor for success. Clinical pathways are recognized by DKI Jaya as essential tools for delivering health services to people. Developing these pathways should then be followed by evaluating the cost of each pathway. Once the cost of the pathway is known, analyzing the cost effectiveness of the pathway can easily be done. The purpose of this research is to more understand the method to calculate cost of treatments based on the clinical pathways of the diagnoses that have been developed by DKI Jaya,. As for the values are for further clarification and research as the supporting data are not yet justified as the best data provided. The diagnose that is chosen Cataract Procedure, that is representing One Day Care surgical treatments. The diagnose is selected as it is the highest frequency within DKI Jaya's hospital and the treatment involved many resources. Budi Asih and Tarakan are the hospitals that are purposively chosen for the research, as representatives of all DKI Jaya?s hospitals.