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Produktivitas dokter gigi sangat krusial dalam pemberian layanan kesehatan gigi kepada pasien. Dokter gigi juga harus menjalankan peran lain di pusksemas. Dokter gigi harus dapat menjawab tantangan ini dengan tetap mempertahankan produktivitasnya. Penelitian ini mengukur produktivitas dokter gigi di kecamatan Palmerah, Jakarta Barat. Rasio produktivitas dihitung dengan determinan dari dua faktor individu (jenis kelamin, umur, masa kerja, pelatihan, kehadiran dan status pegawai) dan organisasi (Jumlah Kunjungan pasien, Jumlah dental unit, tunjangan kinerja dan kepesertaan JKN). Menggunakan metode observasional analitik dengan desain cross sectional. Pengukuran produktivitas menggunakan metode Ilyas, dengan penghitungan jumlah kunjungan pasien dibagi dengan hari kerja dokter gigi di tahun 2023. Jumlah kunjungan pasien dan kepesertaan menjadi faktor tingginya produktivitas dokter gigi sedangkan faktor umur, jenis kelamin, masa kerja, pelatihan, jumlah dental unit dan tunjangan kinerja tidak ditemukan korelasi yang signifikan. Untuk produktivitas tertinggi di angka 13,25 dan terendah di angka 0,61, dengan rerata nilai 6,68. Produktivitas dokter gigi PNS sebesar 3,81 kurang dari setengah rasio Non PNS yang mencapai 8,48. Gap produktivitas ini merupakan konsekuensi rangkap jabatan fungsional dokter gigi PNS dan tugas strukturalnya. Untuk menjalankan dua fungsi ini secara seimbang, disarankan untuk membuat standar minimal jumlah pasien gigi harian dan pengukuran produktivitas dokter gigi secara periodik.
The productivity of dentists is crucial in providing dental health services to patients. Dentists also have other roles to play in community health centers. Dentists must be able to respond to these challenges while maintaining their productivity. This study measures the productivity of dentists in the Palmerah district, West Jakarta. Productivity ratios are calculated based on determinants from two individual factors (gender, age, length of service, training, attendance, and employment status) and organizational factors (number of patient visits, number of dental units, performance benefits, and participation in national health insurance). The study uses an analytical observational method with a cross-sectional design. The measurement of productivity uses the Ilyas method, by calculating the number of patient visits divided by the number of working days of the dentist in 2023. The number of patient visits and participation are factors contributing to the high productivity of dentists, while factors such as age, gender, length of service, training, the number of dental units, and performance allowances were not found to have a significant correlation. The highest productivity is at 13.25 and the lowest at 0.61 with an average value of 6.68. Civil servant dentist productivity is at 3.81, less then of non-civil servant dentists with 8.48. This gap is a consequence of the multiple functional roles and structural duties especially for civil servant dentists. To balance these two roles, it is recommended to establish minimum standards for daily dental patient numbers and periodically measure dentist productivity.
Teaching hospitals face challenges in fostering sustainable patient revisit intention due to the dual nature of services that integrate clinical education processes with high patient expectations regarding service quality and safety. Amid the growing use of digital communication as part of patient experience management, the effectiveness of digital storytelling in shaping patient perceptions and behaviors remains empirically inconsistent. This study aims to analyze the relationships among digital storytelling, service quality, brand image, and patient satisfaction in influencing revisit intention among outpatients at the Dental and Oral Teaching Hospital of Universitas Jenderal Soedirman. This research employed a quantitative cross-sectional design involving 115 respondents. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that service quality has a significant and dominant effect on brand image, patient satisfaction, and revisit intention. Brand image and patient satisfaction also demonstrate significant positive effects on revisit intention and function as mediators in the relationship between service quality and revisit intention. In contrast, digital storytelling does not show a significant direct effect on brand image, patient satisfaction, or revisit intention within the context of this study. Nevertheless, respondents’ response patterns suggest a relatively positive reception toward digital narrative elements, indicating strategic potential if digital storytelling is developed with greater consistency, clinical relevance, and integration into service delivery processes. These findings emphasize that service quality serves as the primary driver of revisit intention in dental teaching hospitals, while digital storytelling requires strengthened design and implementation to meaningfully contribute to the formation of patient perceptions and decision-making. This study provides empirical evidence to support the development of service quality improvement strategies and patient-oriented digital communication in teaching hospital settings.