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Penelitian ini menganalisis piutang pasien rawat jalan dalam hal nominal, lama pembayaran dan lama pelunasan, menggunakan metode deskriptif analitik. Subyek penelitian adalah seluruh dokumen kontrak kerjasama dan 3.587 nota transaksi yang terdapat pada kartu piutang tahun 2010. Hasil penelitian, bahwa nominal piutang rawat jalan tahun 2010 sebesar Rp11.012.911.833 dengan saldo piutang yang belum tertagih hingga akhir Desember 2010 sebesar 7,3%. Rata-rata lama pembayaran 55 hari , dan lama pelunasan 76 hari. Uji statistik membuktikan adanya hubungan antara: jenis instansi dengan nominal piutang, kepemilikan modal dengan lama pembayaran, jenis instansi dengan lama pelunasan, serta ada hubungan antara kepemilikan modal dan jenis usaha terhadap lama pelunasan. Sebagai saran, diperlukan evaluasi kebijakan kredit, evaluasi kinerja instansi perusahaan penjamin, perbaikan manajemen piutang serta melanjutkan penelitian analisis faktor eksternal dan internal terkait keterlambatan pelunasan piutang di RSIJ Cempaka Putih.
This study analyzes the outpatients accounts receivables in nominal terms, the length of payments and the length of repayment using the analytical descriptive method. The subjects are all contract documents and the 3.587 memorandum containing card transaction receivables in 2010. The results, outpatient account receivables for 2010 are Rp11.012.911.833 with the balance of account receivable that have not collectible until the end of December 2010 by 7.3%. The average length of payment is 55 days, and the length of repayment is 76 days. The statistical test proves the relationship between: the types of institutions with a nominal accounts, the ownership of capital with the length of payment,the type of institution with the length of repayment, and there is also a relationship between the ownership of capital and the type of business to the length of repayment. It is suggested that credit policy evaluation, corporate guarantee agencies' performance evaluation, improve account receivable management, and continuing research of the internal and external factors related to the management of account receivable in RSIJ CempakaPutih are needed.
Tesis ini menganalisis faktor SDM, faktor teknis (hardware, software, dan koneksi jaringan), faktor saluran komunikasi (proses sosialisasi-pelatihan dan pendampingan), dan faktor manajemen yang berperan dalam keberhasilan sistem informasi manajemen rumah sakit di bagian keuangan RSIJ Cempaka Putih. Tesis ini merupakan penelitian kualitatif. Hasil penelitian menunjukkan kendala dari keberhasilan sistem informasi manajemen rumah sakit adalah faktor SDM tipe Laggard, faktor teknis berupa rumah sakit tidak memiliki source dari software yang digunakan dan saat awal implementasi tidak dilakukan cut-off sehingga informasi yang dihasilkan tidak valid, dan tidak adanya kebijakan manajemen dalam penghargaan dan sanksi. Disarankan agar dilakukan evaluasi terhadap user dan rotasi SDM, menempatkan SDM dengan pendidikan S1, mengerti keuangan akutansi, menguasai Microsoft Office, dan memilki tipe early majority, dilakukan cut-off, membuat kebijakan berupa pemberian penghargaan dan sanksi, serta untuk pengembangan dengan vendor supporting system agar dilakukan pembelian source software.
This thesis analyzes the human resource factors, technical factors (hardware, software, and network connections), the factor of communication channels (the process of socialization- training and mentoring), and management factors that play a role in the success of hospital information systems management in the financial section of RSIJ Cempaka Putih. This method used is qualitative research. The results showed the constraints for a successful hospital management information system are human resource factor with Laggard type, technical factors in the form of hospitals do not have the source of the software used and the cut-off is not done when initial implementation so that the resulting information is invalid, and the absence management policies in the rewards and punishments. It is recommended that an evaluation of the user and the rotation of human resources is done, placing human resource with undergraduate degree, understands financial accounting, masters Microsoft Office, and has an early majority type, made the cut-off, make policy in the form of rewards and punishments, and for development in order to contract with the vendor, including the purchase source software.
This research is aimed to obtain clinical pathway and cost of treatment third-molar impaction odontectomy at RS Islam Jakarta Cempaka Putih in 2009, by doing operational research qualitatively and quantitatively, using retrospective methode. There are 72 samples which comply with included and excluded criteria. Data that used in this research are morbidity data in 2008-2009 and financial data in 2009.
A good drug logistics cycle is needed by hospital management in meeting the availability of drugs in the hospital. The drug logistic cycle starts from the planning stage to supervision and control, which involves all elements of the organization from the top management to the user level. This study was motivated by the high number of visits by cardiovascular patients so that the availability of cardiovascular drugs is important at RSIJCP. The purpose of this study was to determine the input factors, namely human resources, budget, policies, facilities, and information systems on the drug logistics cycle in an effort to meet the availability of cardiovascular drugs at RSIJCP. The research design was an observational case study at RSIJCP with the IPO (Input Process Output) theory approach. This research is qualitative studies accompanied by the calculation data of the ABC Critical Index analysis, Economic Order Quantity (EOQ) and Reorder Point (ROP) as a method of controlling cardiovascular drug supplies. The conclusion of the study shows that each factor affects the availability of cardiovascular drugs, but the factors that are considered to be lacking and need to be improved by management are information systems, warehouse facilities, and smooth cash flow as input factors, as well as planning and storage factors as process factors. The availability of cardiovascular drugs at RSIJCP is quite good, but from a total of 257 items of cardiovascular drugs, there are 22 drug items (8.56%) whose prices are higher than the E-Catalog price for BPJS Kesehatan services. Collaboration between divisions and management support is needed in managing drugs, especially cardiovascular drugs
Measurement of hospital performance can provide a strong foundation for solving existing problems and is needed to improve the quality of care service. This thesis assesses the quality performance of hospital organization using Malcolm Baldrige for Performance Excellence based on seven criteria: Leadership, Strategy Planning, Costumers Focus, Measurement, Analysis and Management Knowledge, Work Focus, Operation Focus and Result. This research is based on a qualitative research by collecting information about organizational performance through in-depth interviews, observation, document review, and focus group discussion. Based on the results of the study, in each criteria also elaborated opportunities for improvement that can be done by the hospital to improve the quality performance of the organization.