ABSTRAK

Pokok permasalahan yang terdapat pada bagian rawat jalan pada RSIA SINTA, Bandar Lampung saat ini adalah belum adanya sistem administrasi dikarenakan rumah sakit yang akan mulai berdiri. Untuk itu diperlukan sistem informasi manajemen yang memadai untuk menunjang proses sehari-harinya. Sehingga tujuan dari penelitian ini adalah untuk merancang suatu usulan pengembangan sistem informasi yang terintegrasi secara baik dengan bagian-bagian yang terkait. Pemecahan terhadap masalah diawali dengan penelitian kualitatif berupa pengumpulan data, analisis data, dilanjutkan dengan pembuatan rancangan awal sistem usulan, pembuatan kamus data, normalisasi data yang akhirnya dilanjutkan dengan perancangan struktur database. Data-data untuk keperluan pengembangan sistem informasi ini dikumpulkan melalui teknik wawancara dan observasi langsung, terutama mengenai sistem dan aliran informasi. Dari hasil pengumpulan data ini, kemudian dibuat rancangan sistem informasi manual berdasarkan hasil interview, lalu diuraikan kelemahan-kelemahan yang ada serta usulan-usulan perbaikan yang harus dilakukan. Berdasarkan pengumpulan dan analisa data, kemudian dirancang sistem informasi usulan untuk bagian rawat jalan serta hubungannya dengan bagian lainnya dalam RSIA SINTA, yang pada dasarnya merupakan pengembangan dari rancangan sistem informasi manual berdasarkan pengalaman responden pegawai RSIA SINTA.

ABSTRACT

SINTA Maternal and Child Hospital is a start-up hospital. There is an absence in administration system for the outpatient department to support day-to-day process. The purpose of this research is to design an information system improvement that would be well integrated with other departments. Fragmentation of the problem begins with the form of qualitative research data collection, data analysis, followed by making the initial plan proposed system, data dictionary, data normalization which eventually extended with database structure planning. The data for this research was collected through in-depth interviews and direct observations, especially in systems and information flow. From the results of this data collection, manual information system is made based on interviews, then outlined some weaknesses and suggestions for improvement. Based on data collection and analysis, a proposal of information system was designed for the outpatient department and its relationship with the rest department of SINTA Maternal and Child Hospital, which is basically an improvement of the manual information system based on the experience of respondent officers at SINTA Maternal and Child Hospital

Patient satisfaction is one of indicators to measure efficacy of hospital service and giving feedback for the side of management, because service satisfaction will give positive effect of hospital promotion. Background of this research is the existence of trend increasing customer complain both indirect and direct (suggestion box) which are collected by marketing department during 2005 until one semester of 2007 and the existence of trend lowering amount of outpatient where their medical costs is given by company based on data which is collected by medical record department during 2005 until 2007 and also lowering amount of new outpatient during 2006 until 2007 at Coroner and Venous Hospital of Harapan Kita (RSJPD). Purpose of this research is finding te-exploiting enthusiasm of outpatient unit by patient which is evaluated of satisfaction factor at the place of patient acceptance, satisfaction at the place of patient Service, satisfaction at the place of cashier and service cost factor.