Abstrak: Skripsi ini membahas tentang rancangan pengembangan rekam medis di klinik Avenue 8 Dental Care. Klinik ini berada di dua lokasi berbeda dengan jenis pencatatan rekam medis berbeda, Klinik Jakarta menggunakan rekam medis elektronik dan klinik Bintaro menggunakan rekam medis manual. Penggunaan dua sistem yang berbeda antara dua klinik menciptakan dua database berbeda dan tidak saling terhubung sehingga dokumen rekam medis pasien menjadi terpisah diantara kedua sistem. Tujuan dari skripsi ini adalah membuat rancangan pengembangan rekam medis elektronik di klinik Avenue 8 Dental Care yang bermanfaat untuk meningkatkan mutu pelayanan di Klinik Avenue 8 Dental Care. Penelitian ini menggunakan metode kualitatif dan rancangan sistem dilakukan dengan menggunakan tahapan System Development Life Cycle (SDLC). Pengumpulan data dilakukan dengan melakukan wawancara mendalam dan observasi. Hasil akhir penelitian ini berupa rancangan rekam medis elektronik  di klinik Avenue 8 Dental Care terutama di klinik Bintaro yang masih menggunakan rekam medis manual.

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The study discussed the design of the development of medical records at the Avenue 8 Dental Care clinic. The clinic is located in two different locations with different types of medical records, the Jakarta Clinic uses electronic medical records and the Bintaro clinic uses manual medical records. The use of two different systems between the two clinics creates two different databases and are not interconnected so that the patient's medical record documents become separate from the development of electronic medical records at the Avenue 8 Dental Care clinic that are useful for between the two systems. The purpose of this study is to design the development of electronic medical records at the Avenue 8 Dental Care Clinic that are useful to improve the quality of service at the Avenue 8 Dental Care Clinic. This research uses qualitative methods and system design is done using the System Development Life Cycle (SDLC) stage. Data collection is done by conducting in-depth interviews and observations. The final results of this study were in the form of electronic medical records at the Avenue 8 Dental Care clinic, especially at the Bintaro clinic, which still uses manual medical records.

Abstrak: This study investigates patients' expectations and perceptions of service quality in public dental health care and measures their "satisfaction gap." This descriptive study involved 481 dental outpatients in Kelantan, Malaysia. A modified SERVQUAL 20-item instrument was used to assess patients' expectations before and perceptions after receiving dental treatment. The "satisfaction gap" was then measured.

Results: showed that patients visiting for management of dental pain were more satisfied (P = .007) than those visiting with appointment. The most significant service quality dimensions were related to responsiveness, assurance, and empathy of the dental health care providers. There was a significant difference between the patients' expectations and their perceptions of service provided (P < .01) with regard to all dimensions. In conclusion, dental service providers should give emphasis to the compassionate and emotional aspects of care and to remember that they are integral components of quality service.

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