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Dalam upaya peningkatan mutu pelayanan rumah sakit diperlukan sumber daya manusia yang berkualitas. Proses pelaksanaan pelayanan kesehatan perlu melibatkan seluruh karyawan. Perawat merupakan salah satu tenaga kesehatan di rumah sakit yang langsung berhubungan dengan pasien dan jumlahnya yang terbesar dari seluruh karyawan rumah sakit maka perannya sangat dominan dalam menentukan kualitas pelayanan rumah sakit.Maksud penelitian ini untuk mengetahui gambaran kepuasan kerja, kinerja dan karakteristik individu perawat. Serta mengetahui bagaimana hubungan antara kepuasan kerja dan karakteristik individu terhadap kinerja perawat Rumah Sakit Ketergantungan Obat Jakarta. Tingkat kepuasan dilihat secara umum dan dari masing-masing dimensi kepuasan kerja yaitu kepuasan terhadap imbalan, pekerjaan itu sendiri, pengembangan diri, hubungan interpersonal dan pengawasan. Penelitian ini menggunakan analisis kuantitatif dengan pendekatan cross sectional. Analisis statistik dilakukan secara univariat dan bivariat.Hasil dari analisis univariat menunjukkan bahwa perawat yang tidak puas (46,9%). Ketidakpuasan terhadap pengawasan adalah paling tinggi yaitu sebesar 71,5%. Sedangkan hasil pengukuran kinerja diperoleh gambaran sebagian besar di bawah rata-rata (53,1%). Hasil analisis bivariat menunjukkan bahwa kepuasan kerja berhubungan dengan kinerja perawat. Diantara dimensi kepuasan kerja didapatkan bahwa kepuasan terhadap pekerjaan dan pengawasan berhubungan bermakna dengan kinerja perawat. Selain itu ditemukan adanya hubungan bermakna antara karakteristik individu yaitu antara umur dengan kinerja dan antara umur dengan kepuasan kerja. Dengan hasil tersebut diatas maka diperoleh kesimpulan bahwa kepuasan kerja dan umur akan mempengaruhi kinerja perawat Rumah Sakit Ketergantungan Obat Jakarta.Disarankan agar dalam upaya meningkatkan mutu pelayanan maka perlu lebih ditingkatkan kinerja tenaga keperawatan dengan menjalankan sistem pengawasan yang baik dan pelaksanaan reward and punishment yang tentunya harus diikuti oleh komitmen dari seluruh staf di Rumah Sakit Ketergantungan Obat Jakarta.
Correlation of Work Satisfaction and Individual Characteristics with Nurse Performance at Drug Dependence Hospital Jakarta Year 2002 Qualified manpower is needed in order to enhance hospital service quality. The process of health services involves the whole staff and nurses specially as they interact directly with the patients and so also determine the quality of service.The purpose of this study is to evaluate the job satisfaction, performance and individual characteristics of the nurses and whether there is a correlation between satisfaction and individual characteristics with nurses? performance at Drug Dependence Hospital Jakarta. Degree of satisfaction is evaluated generally and from every dimension of satisfaction namely of income, the job itself, personal development, interpersonal relationship and supervision. This study is a cross sectional quantitative with univariate and bivariate analysis.Results of univariate analysis show that more nurses (46,9%) are unsatisfied. Un-satisfaction of supervision is the highest, namely 71,8%. Most nurses performed below average (53,1%). Results of bivariate analysis show that satisfaction is correlated with performance. And that satisfaction of one's work itself and supervision correlates significantly with nurses? performance. Besides that, the result show significant correlation between age and nurses performance. This study also revealed significant correlation between age and job satisfaction. The conclusion of this study is that job satisfaction will influence nurses? performance and that this correlation is also influenced by the age factor.Enhancing nurses? performance is advised by improving nurses? management in general and good supervision besides implementing reward and punishment system to motivate nurses? performance and certainly must be followed by commitment of the whole staff of Drug Dependence Hospital Jakarta.
Hasil penelitian menunjukkan bahwa sebanyak 40% remaja siswa SMU/Sederajat di Kota Sorong,Papua Barat tahun 2011 yang melakukan perilaku seksual berisiko tinggi, dimana16.6% telah melakukan hubungan seksual melalui vagina. Pada analisis bivaria tdiperoleh variabel yang berhubungan dengan perilaku seksual berisiko remaja diKota Sorong tahun 2011 adalah jenis kelamin, umur dan konsumsi minumalberalkohol. Variabel yang paling dominan yang berhubungan dengan perilakuseksual berisiko remaja adalah konsumsi minuman beralkohol dengan OR 6.141(95% CI : 3.396-11.105) setelah dikontrol oleh jenis kelamin.
Kata kunci : Perilaku seksual berisiko remaja.
The decrease in the utilization of dental health services during the COVID-19 pandemic will have an impact on the use of health materials. Strategies and policies are needed in the marketing of health products during the COVID-19 pandemic. This study used to analyze the benefits of social media in the loyalty of the use of health materials in dental practices. This study used a cross-sectional design, consist of 441 respondent. Data was collected through an online questionnaire. The results showed that the majority of respondents in the WhatsApp group (80.9%) were promoters. Meanwhile, for respondents who are not in the WhatsApp group, only a small proportion of respondents (41.6%) are promoters. The results of the chi-square test found that the p-value <0.001. This means that there is a significant relationship between social media groups and customer loyalty. From the factor of using social media between before and after COVID-19, the NPS of respondents in the WhatsApp group after the COVID-19 pandemic was higher than before the COVID-19 pandemic. Meanwhile, the NPS of respondents who are not in the WhatsApp group are the same. In the WhatsApp group, there are more loyal customers who will continue to buy and recommend products
Schizophrenia relapses is a problem that occurs in SingkawangMental Hospital, WestKalimantan Province. The number of patients with schizophrenia who relapseincreased every month. Based on the data, there was an increase of cases fromJanuary (48 cases), February (55 cases), and March (60 cases).The aims of this study isto find out information about the relapse overview inschizophrenia patients at Singkawang West Kalimantan Province in the year of2014.The study design used is a qualitative method. The study was conducted inMay-June 2014.In-depth interviewstechniques was used for data collection.The results showed there are five variables that influence the occurrence of relapse,ie family support (knowledge, attitudes,culture, stigma)and drug compliance. Thereare families still treat the patients with rude and only pay attention to take hismedication alone but in fact there are still people who do not regularly takemedication. While in the case of the comparison which is to the patient's family, justthe opposite is happening. While in the both groups, the handling look the difrent inevery cultures.Family therapy program is needed at the SingkawangMental Hospital, WestKalimantan Province.Keywords :schizophrenia relapses, family support, families of relapse and not-relapse patients
ABSTRACT
This thesis aims to test the validity and reliability of the NAURAH instrument for measuring patient satisfaction and analyzing patient satisfaction with the quality of inpatient health services at Mitra Medika Bondowoso Hospital using the servqual and importance performance analysis (IPA) methods. This research is quantitative and descriptive-analytic. This research was attended by 100 respondents who filled out a satisfaction questionnaire based on Servqual theory and the NAURAH instrument. The research results showed the reliability and validity of the NAURAH instrument and that patients at Mitra Medika Bondowoso Hospital were satisfied with the services at the hospital. Based on the IPA analysis, there is an empathy aspect of servqual that must be considered, and an understanding and respect aspect of the NAURAH instrument that needs to be developed. Then Mitra Medika Bondowoso Hospital has practiced Total Quality Management. To develop empathy, the PDCA matrix is used which includes TQM aspects.
This thesis discusses the implementation of patient-oriented care at Tangerang Selatan General Hospital and its relationship with the perceived organizational support by healthcare workers. This research is quantitative with a cross-sectional design. The results suggest that the management of Tangerang Selatan General Hospital should continuously improve patient-oriented care, especially in the dimensions of patient preferences and family involvement in patient care plans. Additionally, the hospital should establish a transparent reward system for healthcare workers, provide platforms for submitting improvement suggestions both online and offline, and facilitate healthcare workers with stress management training and effective, empathetic communication to support the implementation of better patient-oriented care
RSUD Pemerintahan Kabupaten Sumedang telah terpapar dengan kebijakan PMK dengan nomor 836/MenkesiSICN1/2005 tentang Pedoman Pengembangan Manajemen Kinerja (PMK) Perawat dan Bidan sejak tahun 2006. 1 (satu) orang Perawat sebagai DTOT kabupaten Sumedang serta 7 orang Perawat dan 1 orang Bidan sebagai First Line Manager (FLIVI) di Rumah Sakit mi. Berdasarkan hal tersebut dilakukan peneiitian Evaltzasi Kesiapan Implementasi PlvIK Perawat dan Bidan Di Unit Pelayanan Kesehatan Reproduksi RSUD Pemerintahan Daerah Kabupaten Surnedang Tahun 2010. Penelitian ini menggunakan metode kualitatif dan kuantitatif (kuantifikasi data). Hasil penelitian menunjukan belurn siapnya inaplementasi P/vIK bagi perawat dan bidan di Rumah Sakit ini, karena belum ada SK khusus untuk mengimplementasikan PMK dan belum tersedianya alokasi anggaran khusus mengimplementasikan PMK bagi perawat dan bidan. Dua komponen PMK. yang disuswi berbeda yaitu: Standar Operasional Prosedur (SOP) dalam bentuk Standar Asuhan Keperawatan (SAIC) dan uraian tu.gas perawat clan bidan berdasarkan kedudukan dalam struktur Rumah Sakit. Sementam 3 komponen lain yaitu: indikator kinetja, D.R.K serta monitoring dan evaluasi belum ada. Hasil evaluasi kinelja dari 31 orang perawat dan bidan di unit pclayanan kesehatan reproduksi Rumah Sakit ini, keadilan transparansi dalam penilaian kinerja di institusi tempat keija ditemukan kurang puas sebanyak 23 orang (74,2%). Disarankan pemegang komitmen dan pengambil keputusan untuk memberikan Support Sistem dan kebijakan dalam mengimplementasikan pengembangan manajemen kinelja bagi perawat dan bidan, 5 komponen PMK disusun dan dimplementasikan secara utuh untuk meniugkatkan kinexja perawat dan bidan khususnya dan mcningkatkan mutu pclayanan di Rumah Sakit ini pada umumnya.
Sumedang District Govemment Hospital has been exposed by policy of Clinical Performance Development Management Systems (CPDMS) with the number of 836/Menlces/SK/VI!2005 about Pedoman Pengembangan Mamjemen Kinerja (PMK) Perawa: dan Bidan and there is a nurse as District Trainee of Trainer (DTOT) of Sumedang and 7 nurses and a midwife as First Line Manager (FLM) in this Hospital since 2006. The research of evaluation of implementation readiness nurses and midwives in Clinical Performance Development Management Systems (CPDMS) in Reproductive Health Care Unit at Sumedang District Government Hospital 2010 based on the statement below. This research use qualitative and quantitative methods. The result shows the Clinical Performance Development Management Systems (CPDMS) policies aren’t ready yet for nurses and midwives in the hospital, because there is no special Decree to implement Clinical Perfomance Development Management Systems (CPDMS) and there is no specific budget allocation for the implementation of CPDMS for nurse and midwife. Two components of CPDMS which were prepared diferentlyz Procedure Operating Standard (POS) in the form of Nursing Care Standards (NCS) and job descriptions of nurses and midwives based on the position in the structure of the Hospital. Meanwhile the three other components, namely: performance indicators, Reflection of Case Discussion and monitoring, and evaluation still pending. The results of evaluating the performance of 31 nurses and midwives in reproductive health services unit. The results of evaluating the performance of 31 nurses and midwives in reproductive health services unit, justice of transparency in the assessment of institutional performance in the workplace found less satisfied as many as 23 people or (74.2). Suggested to holders and decision makers are committed to providing support systems and policies to implement the Perfonnance Management Development for Nurses and Midwives and the five components of CPDMS prepared and fully implemented to improve the performance of nurses and midwives in particular and improve the quality of care in general hospitals.