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Management of medical equipment is an important factor in maintaining the quality of medical equipment in hospital services. The management of medical equipment in health care facilities begins with planning, which is preceded by technology evaluation and assessment of existing medical equipment, procurement, acceptance, operation, maintenance and disposal. It includes inventory, documentation, surveillance, and recall processes. Medical equipment at the Regional Public Hospital in Solok City continues to grow, so accurate data and databases are needed for managing hospital medical equipment where a system can assist hospital management in managing medical equipment with a medical equipment management information system. The purpose of this study is to create a prototype of a hospital medical equipment management information system that will be applied to a hospital medical equipment management management system and is a database that provides information that is fast, precise, and easy to access by system users. The method used in this study is a qualitative method with the development of a web-based and mobile medical equipment management information system with an SDLC approach with a prototype method with four stages of planning, analysis, design, and implementation. The output of this research is expected to be an effective and efficient medium in making data and information on medical equipment management so that it can provide a decision in determining the development of medical equipment technology which is then applied to medical equipment management to provide recommendations for the use of competitive medical equipment in the public health sector. improve efficiency in health care services and improve health outcomes.
Jumlah kasus kekerasan di Indonesia meningkat signifikan dari 20.499 kasus pada tahun 2020 menjadi 29.883 kasus pada tahun 2023, hal ini diikuti dengan peningkatan jumlah kebutuhan pelayanan kesehatan bagi korban setiap tahunnya. Penelitian ini bertujuan untuk mengetahui gambaran penundaan dan penolakan klaim pelayanan korban kekerasan di RSUD Tarakan Jakarta. Metode penelitian ini menggunakan pendekatan kualitatif dengan studi kasus dan deskriptif kuantitatif. Teknik pengumpulan data dilakukan dengan wawancara mendalam, telaah dokumen, dan literatur kemudian dianalisis dalam bentuk tabel, grafik, dan narasi. Hasil penelitian menunjukkan pada input, terdapat ketidaksesuaian pengetahuan sumber daya manusia dengan regulasi Jaminan Kesehatan Jakarta. Sebagian besar informan menganggap jaminan ini hanya mencakup korban perempuan dan anak-anak. Standar Prosedur Operasional yang ada masih bersifat umum. Pada proses, seluruh berkas klaim dapat diakses melalui satu pintu di klinik Bunga Tanjung. Pada output, dari 1.062 klaim korban kekerasan di tahun 2023, terdapat 202 klaim tertunda dan 17 klaim ditolak. Penyebab klaim tertunda meliputi berkas tidak valid, berkas tidak lengkap, koding tidak sesuai, dan tarif tidak sesuai, sedangkan klaim tolak disebabkan oleh otomatisasi sistem SIJAKA. Penelitian ini merekomendasikan peningkatan sosialisasi internal rumah sakit terkait Jaminan Kesehatan Jakarta, dan penyusunan SPO yang detail dan komprehensif untuk mendukung pengelolaan klaim yang lebih efektif.
The number of violence cases in Indonesia has increased significantly, rising from 20,499 cases in 2020 to 29,883 cases in 2023. This increase has been accompanied by a growing demand for health services for victims each year. This study aims to examine the delays and rejections of service claims for victims of violence at Tarakan Regional Hospital in Jakarta. The research employs both qualitative and quantitative descriptive methods, using case studies. Data collection was carried out through in-depth interviews, document reviews, and literature analysis, with the findings presented in the form of tables, graphs, and narratives. The study results indicate a mismatch between the knowledge of human resources and Jakarta Health Insurance regulations. Most informants believe that the insurance coverage applies only to female and child victims. Additionally, the existing Standard Operating Procedures (SOPs) remain too general. In terms of the claim process, all claim files can be accessed through a single point at the Bunga Tanjung clinic. Regarding claim outcomes, out of 1,062 claims for violence victims in 2023, 202 claims were pending, and 17 claims were rejected. Delays in claims were attributed to issues such as invalid files, incomplete documents, incorrect coding, and inaccurate rates, while rejected claims were largely due to issues with the automation of the SIJAKA system. This study recommends improving internal hospital communication about Jakarta Health Insurance and preparing detailed, comprehensive SOPs to support more effective claims management.
