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Standar waktu pelayanan resep racik diRumah Sakit Hermina Bekasi belum tercapai. Penelitian ini untuk mengetahui lama waktu pelayanan resep racik pasien anak rawat jalan serta faktor-faktor yang mempengaruhinya.Desain penelitian cross sectional; pendekatan kualitatif dan kuantitatif, Sampel resep racik pasien anak rawat jalan sebanyak 120 resep diambil secara random.Hasil penelitian didapatkan rerata waktu pelayanan resep racik 27 menit 30 detik, dengan rincian rerata waktu pelayanan atau komponen proses 7 menit 20 detik (26,69%) dan komponen delay 73,31% atau rerata waktu pelayanan 20 menit 10 detik. Terbatasnya personil, kemampuan tidak merata serta sarana merupakan faktor yang berpengaruh terhadap lamanya waktu pelayanan resep racik.Saran : evaluasi standar pelayanan resep dan penghitungan ketenagaan serta peningkatan pendidikan dan sarana prasarana.

Standard time of dispensing of compounding prescription at Hermina Bekasi Hospital has not yet been achieved. This research is to find out a total time used in dispensing of a compounding prescription child-outpatient and the attributed factors.The research design involved a cross sectional with qualitative and quantitative approaches, a sample size of 120 compounding prescription of child-outpatient taken as random.The research has shown that the dispensing activity time averaged 27 minutes 30 seconds. The component of the process is 26,69% (the average of process time is 7 minutes 20 seconds). And the 73,31% of total dispensing time was due to delay components (the average of delay time is 20 minutes 10 seconds). The lack of personnel, capability of uneven and also the facility are some of factors attributed the delay components.Suggestions: evaluation of service standard prescription and calculating workload as well as improved education and infrastructure.

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Abstrak: Tujuan penelitian ini adalah untuk mengetahui hubungan komponen quality of work life dengan kinerja perawat pelaksana di Rumah Sakit Ichsan Medical Centre Tahun 2012. Penelitian ini merupakan penelitian deskriptik analitik dengan pendekatan Cross Sectional Study dengan jumlah sampel 36 orang. Pengambilan data dilakukan dengan menggunakan kuesioner. Analisa data dilakukan secara univariat dan bivariat dengan komputerisasi dan untuk melihat hubungan dilakukan uji statistik chi-square dengan tingkat kemaknaan p 0,05.Hasil menunjukkan bahwa komponen kompensasi yang diterima, fasilitas yang didapat, partisipasi karyawan, pengembangan karir, penyelesaian masalah dan komunikasi mempunyai hubungan yang signifikan dengan kinerja perawat pelaksana.Berdasarkan hasil penelitian maka disarankan untuk pemberian kompensasi dan insentif yang sesuai dengan posisi dan jabatan, penyediaan program pensiun bagi perawat, penyediaan program konseling, peninjauan sarana kesehatan dan keselamatan kerja, melibatkan perawat dalam pembuatan keputusan penting, memberikan promosi jabatan, penyediaan waktu dan tempat untuk berdiskusi, menerapkan komunikasi terbuka dan efektif, dan membangun citra / memperkuat identitas rumah sakit.

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The purpose of this thesis is to investigate the relationship between quality of work life component with nurses performance component in Ichsan Medical Center Hospital in Year 2012. This thesis is analytic descriptive investigation with Cross Sectional Study approach with 36 sample o f nurses. Data collection is done by using questioner. Data analysis is done by using univariat and bivariat with computerization. Chi-square statistic test is used to investigate the relationship, with level of significance p 0,05.The result shows that compensation, facility, employee participation, career development, problem solving and communication component has significant relationship with nurses performance.Based on this result than it is suggested to adjust incentives and compensation based on position and authority, provide pension and counseling programs to nurses, healthy and safety work facility observation, build nurse involvement in decision making, create job promotion, give time and place for discussion, implement open and effective communication, and build image or strength the hospital identity.

Abstrak: Perubahan kebijakan pemberian jasa medis RSIA Buah Hati Ciputat di era Jaminan Kesehatan Nasional menyebabkan keresahan di kalangan staf medis, oleh karena itu penelitian ini bertujuan menyusun rancangan sistem remunerasi staf medis dengan menggunakan pedekatan kuantitatif dilanjutkan dengan kualitatif. Hasil penelitian menunjukkan bahwa pemberian jasa medis di RSIA Buah Hati Ciputat sudah memenuhi prinsip remunerasi seperti yang diungkapkan oleh 79 % staf medis dan telah meningkatkan kenyamanan kerja bagi staf medis. Besaran gaji pokok staf medis masih lebih rendah daripada ketentuan pemerintah. Tunjangan jabatan belum diberikan kepada semua jabatan struktural yang melibatkan staf medis. Pay for performance diberikan kepada semua staf medis dengan menggunakan sistem persentase, menyebabkan peningkatan jumlah kunjungan laboratorium. Pay for people diberikan hanya pada saat tertentu misal saat baru memulai pelayanan JKN dan cukup efektif untuk meningkatkan jumlah kunjungan pasien JKN rata-rata sebesar 50 %. Nilai pekerjaan staf medis spesialis ditentukan berdasarkan standar yang lazim berlaku di rumah sakit yang memiliki level yang sama. Kesimpulannya adalah penerapan sistem remunerasi di RSIA Buah Hati Ciputat sudah memenuhi prinsip-prinsip remunerasi namun pemberian komponen remunerasi belum sesuai dengan ketentuan pemerintah. Peneliti menyarankan agar RSIA Buah Hati Ciputat dapat melakukan perbaikan sistem remunerasi staf medis yang sesuai dengan peraturan pemerintah, memperbaharui formula penghitungan insentif, menyusun formula baku penghitungan bonus, melakukan survey gaji secara rutin dan melakukan penentuan nilai pekerjaan dengan mengkombinasikan hasil analisis dan evaluasi pekerjaan dengan survey gaji. Kata kunci : prinsip remunerasi, komponen remunerasi, analisis dan evaluasi pekerjaan, survey gaji, penentuan nilai pekerjaan Changes in the policy of providing medical services RSIA Buah Hati Ciputat in the era of National Health Insurance caused anxiety among the medical staff, therefore this research aims to design the system of remuneration of medical staff by using quantitative approaches followed by qualitative. The results showed that the provision of medical services at RSIA Buah Hati Ciputat has fulfilled the principle of remuneration as revealed by 79% of medical staff and has improved the working comfort for medical staff. The amount of basic medical staff salaries is still lower than the government requirement. Job allowances have not been granted to all structural positions involving medical staff. Pay for performance is given to all medical staff using a percentage system, leading to an increase in the number of laboratory visits. Pay for people is given only at certain times for example when just starting JKN services and effective enough to increase the number of visits JKN patients on average by 50%. The value of the work of a specialist medical staff is determined by standards that are common in hospitals of the same level. The conclusion is that the application of remuneration system at RSIA Buah Hati Ciputat has fulfilled the principles of remuneration but the remuneration component has not been in accordance with government regulation. The researcher suggested that RSIA Buah Hati Ciputat can repair the remuneration system of medical staff in accordance with the government regulation, update incentive calculation formula, prepare the formula of bonus calculation, conduct salary survey routinely and do the job value determination by combining the result of analysis and job evaluation with survey salary. Keywords: remuneration principle, remuneration component, job analysis and evaluation, salary survey, job value determination