Ditemukan 3 dokumen yang sesuai dengan query :: Simpan CSV
Putu Ayu Novianitri; Pembimbing: Ede Surya Darmawan; Penguji: Dumilah Ayuningtyas, Adang Bachtiar, Sri Henni Setiawati, I.B.G. Fajar Manuaba
Abstrak:
Indikator kinerja rawat inap di RSU Bintang Klungkung diketahui masih berada di bawah standar yang telah ditetapkan. Salah satu indikatornya adalah BOR dan TOI. Indikator yang berada dibawah rata-rata menunjukkan efektifitas dan efisiensi pelayanan.Perbedaan jumlah kunjungan pasien di unit rawat inap dan poliklinik bagian kebidanan kandungan dan anak cukup signifikan. Perlu pengukuran kinerja untuk mengetahui perspektif apa saja yang menyebabkan kinerja di unit rawat inap dan poliklinik belum maksimal. Tujuan penelitian adalah untuk menilai kinerja pelayanan dengan menggunakan pendekatan balanced scorecard di unit rawat inap dan poliklinik bagian kebidanan kandungan dan anak di RSU Bintang. Penelitian ini merupakan penelitian kuantitatif dan kualitatif dengan menggunakan data primer (wawancara mendalam dan kuesioner) serta data sekunder (data dari humas dan bagian keuangan). Hasil penelitian kinerja keuangan cukup baik, akan tetapi efektifitas biaya masih kurang pada unit rawat inap anak, perspektif pelanggan cukup memuaskan, perspektif bisnis internal cukup baik ditunjukan dengan dijalankannya SOP dan telah memiliki prosedur rujuk pasien, akan tetapi pada rujukan keluar dan fasilitas rs masih kurang di semua unit layanan. Kinerja perspektif pertumbuhan pembelajaran baik ditunjukan dengan angka turn over karyawan yang menurun, akses terhadap pelatihan dan pendidikan yang semakin baik namun perlu dievaluasi efektivitasnya, serta sistem informasi yang telah baik pula namun perlu dukungan keakuratan informasi. Kinerja unit rawat inap kebidanan kandungan relatif lebih baik jika dibandingkan dengan kinerja rawat inap anak oleh karena tingkat efektivitas keuangan unit rawat inap anak masih belum baik. Sedangkan pada poliklinik kandungan dan anak memiliki kinerja yang sama-sama baik. Saran yang diberikan adalah manajemen hendaknya lebih teliti dalam membuat perencanaan anggaran dan tepat menentukan strategi yang baik dengan cara membuat kendali mutu kendali biaya serta clinical pathways (CPW). Rumah sakit hendaknya melakukan pengembangan kualitas SIM RS untuk efisiensi pelayanan. Manajemen berkoordinasi dengan kepala ruangana untuk menerapkan kepemimpinan transformasional, serta melakukan monitoring dan evaluasi yang berkelanjutan.
The inpatient indicator at Bintang General Hospital is known to be below the established standard. One of the indicators is BOR and TOI. Indicators that are under average show the effectiveness and efficiency of the service. The difference in the number of patient visits in the inpatient unit and the policlinic of the obstetric and gynecological parts is significant. It needs performance measurement to find out what perspectives cause performance in inpatient unit and polyclinic not maximal yet. The purpose of this study was to assess service performance by using balanced scorecard approach in inpatient unit and polyclinic of children, obstetric and gynecology section at Bintang Hospital. This research is a quantitative and qualitative research using primary data (in-depth interview and questionnaire) and secondary data (data from public relations and finance department). The results of financial performance research is quite good, but the cost effectiveness is still less on the inpatient unit of children, customer perspective is quite satisfactory, internal business perspective is quite well aimed at the implementation of SOP, and has had patient referral procedures, but on outgoing referrals and hospital facilities are lacking in all service units. The performance of the learning growth perspective is well aimed at decreasing employee turnover, better access to training and education but needs to be evaluated for effectiveness, as well as information systems that have been good but need to support the accuracy of information. The performance of inpatient obstetric care unit is relatively better compared to the performance of the inpatient because the effectiveness level of the in-patient unit's financial unit is still not good. While the policlinic content and children have a performance that is equally good. The advice given is that management should be more careful in making budget planning and appropriately determine a good strategy with quality control of cost control and clinical pathways (CPW). Hospitals should develop quality of information system for service efficiency. Management coordinates with the head of the room to implement transformational leadership, as well as conducting ongoing monitoring and evaluation.
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The inpatient indicator at Bintang General Hospital is known to be below the established standard. One of the indicators is BOR and TOI. Indicators that are under average show the effectiveness and efficiency of the service. The difference in the number of patient visits in the inpatient unit and the policlinic of the obstetric and gynecological parts is significant. It needs performance measurement to find out what perspectives cause performance in inpatient unit and polyclinic not maximal yet. The purpose of this study was to assess service performance by using balanced scorecard approach in inpatient unit and polyclinic of children, obstetric and gynecology section at Bintang Hospital. This research is a quantitative and qualitative research using primary data (in-depth interview and questionnaire) and secondary data (data from public relations and finance department). The results of financial performance research is quite good, but the cost effectiveness is still less on the inpatient unit of children, customer perspective is quite satisfactory, internal business perspective is quite well aimed at the implementation of SOP, and has had patient referral procedures, but on outgoing referrals and hospital facilities are lacking in all service units. The performance of the learning growth perspective is well aimed at decreasing employee turnover, better access to training and education but needs to be evaluated for effectiveness, as well as information systems that have been good but need to support the accuracy of information. The performance of inpatient obstetric care unit is relatively better compared to the performance of the inpatient because the effectiveness level of the in-patient unit's financial unit is still not good. While the policlinic content and children have a performance that is equally good. The advice given is that management should be more careful in making budget planning and appropriately determine a good strategy with quality control of cost control and clinical pathways (CPW). Hospitals should develop quality of information system for service efficiency. Management coordinates with the head of the room to implement transformational leadership, as well as conducting ongoing monitoring and evaluation.
B-2066
Depok : FKM UI, 2019
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Siti Aisyah Ismail; Pembimbing : Adan Bachtiar; Penguji: Ede Surya Darmawan, Kurnia Sari, Masyhudi Ali Munawar, Budi Setiawan
Abstrak:
Kinerja rumah sakit menggambarkan upaya peningkatan mutu pelayanan.Penelitian ini mengkaji dampak setelah setahun implementasi Sertifikasi RumahSakit Syariah terhadap kinerja rumah sakit di RSI Sultan Agung Semarang.Desain penelitian yang digunakan adalah metode campuran kuantitatif dankualitatif, menggunakan indikator dari Performance Assessment Tools for QualityImprovements in Hospitals (PATH). Data setelah setahun implementasidibandingkan dengan data sebelum implementasi. Hasil penelitian mendapatiadanya peningkatan dalam 10 dari 14 indikator yang diteliti, semuanya terkaitaspek efisiensi, perhatian terhadap karyawan dan fokus terhadap pasien. Kinerjarumah sakit ditingkatkan dengan cara membentuk budaya kerja mutu di kalangankaryawan rumah sakit melalui penerapan nilai-nilai syariah yang terkandung didalamnya.Kata kunci:Sertifikasi Rumah Sakit Syariah, kinerja rumah sakit, peningkatan mutupelayanan
Thesis Title : The Impact of Implementation of Shariah Hospital Certificationon Hospital Performance in Rumah Sakit Islam Sultan AgungHospital performance represents quality improvement efforts in servicedelivery. This paper studies the impact of Shariah Hospital Certification onhospital performance in RSI Sultan Agung after one year of implementation.Mixed method of quantitative and qualitative techniques are used, using indicatorsfrom Performance Assessment Tools for Quality Improvements in Hospitals(PATH). Data obtained after one year of implementation are compared to the databefore the implementation. Findings from the research reveals significantimprovements in 10 out of 14 indicators. Positive impacts are observed inindicators related to efficiency, employee focus and patient centeredness. Hospitalperformance are improved by means of establishing quality work culture amongemployees through implementation of shariah values.Keywords:Shariah Hospital Certification, hospital performance, service qualityimprovement.
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Thesis Title : The Impact of Implementation of Shariah Hospital Certificationon Hospital Performance in Rumah Sakit Islam Sultan AgungHospital performance represents quality improvement efforts in servicedelivery. This paper studies the impact of Shariah Hospital Certification onhospital performance in RSI Sultan Agung after one year of implementation.Mixed method of quantitative and qualitative techniques are used, using indicatorsfrom Performance Assessment Tools for Quality Improvements in Hospitals(PATH). Data obtained after one year of implementation are compared to the databefore the implementation. Findings from the research reveals significantimprovements in 10 out of 14 indicators. Positive impacts are observed inindicators related to efficiency, employee focus and patient centeredness. Hospitalperformance are improved by means of establishing quality work culture amongemployees through implementation of shariah values.Keywords:Shariah Hospital Certification, hospital performance, service qualityimprovement.
B-1823
Depok : FKM-UI, 2015
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Niswatus Sholihah; Pembimbing: Puput Oktamianti; Penguji: Masyitoh, Lukitowati
Abstrak:
ABSTRACT
ABSTRACT
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Bed Occupancy Rate BOR merupakan salah satu outputkoordinasi perawatan untuk mencapai outcome efisiensi dalam rumah sakit.Bed Occupancy Rate BOR di Instalasi Rawat Inap Kelas 3 RS Kanker Dharmais mengalami penurunan setelah terjadi penambahan tempat tidur di kelas 1 pada tahun 2016. Namn penurunan tersebut tidak diikuti dengan penurunan jumlah pasien rawat inap dan jumlah hari perawatan. Tujuan dari penelitian ini adalah diketahuinya variabel- variabel input kerangka kinerja rumah sakit yang menyebabkan Bed Occupancy Rate BOR di Instalasi Rawat Inap Kelas 3 RS Kanker Dharmais dibawah standar 60-85 . Penelitian ini dilakukan selama bulan Mei ndash; Juli 2017, menggunakan penelitian kualitatif dengan metode analisis depkriptif yang melibatkan wawancara mendalam terhadap 6 informan. Hasil penelitian menunjukkan bahwa variabel- variabel input kinerja rumah sakit yang berpengaruh signifikan dalam pencapaian Bed Occupancy Rate BOR adalah varaibel kepemimpinan dan sumber daya. Variabel kepemimpinan yang menyebabkan penurunan Bed Occupancy Rate BOR karenaketidakefektifan pembagian struktur organisasi Instalasi Rawat Inap menjadi 2 bagian, kualifikasi kepala Instalasi tidak sesuai dengan Pedoman Pelayanan Instalasi Rawat Inap, dan Pemimpin kurang melakukan komunikasi efektif, Variabel input kinerja rumah sakit lainnya tidak berpengaruh signifikan terhadap penurunan Bed Occupancy Rate BOR di Instalasi Rawat Inap Kelas 3 RS Kanker Dharmais. Diharapkan dengan diketahuinya faktor- faktor tersebut, bisa menjadi evaluasi untuk mencapai efisiensi dalam rumah sakit.
Bed Occupancy Rate BOR is one of the outputs of coordination of care to achieve the outcome of hospital efficiency. Bed Occupancy Rate BOR at the Inpatient Installation Class 3 Dharmais Cancer Hospital decreased after the addition of a first class bed in 2016. Decrease of Bed Occupancy Rate BOR number was not equally means the drop of patients number and inpatient day. So the purpose of this research is to know the variable of input of hospital performance framework causing Bed Occupancy Rate BOR at Inpatient Installation Class 3 Dharmais Cancer Hospital under 60 85 standard. This research was conducted in May to July 2017, using qualitative method with depth interview of 6 informants. The results showed that the variable of hospital performance input which have significant effect on the achievement of Bed Occupancy Rate BOR is the leadership and resource variables Leadership variable causing the decrease of Bed Occupancy Rate BOR due to the ineffective division of organizational structure Inpatient Installation into 2 parts , The qualification of the head of the Installation is not in accordance with the Inpatient Installation Service Guideline, and the Leader lacks effective communication. Other hospital performance input variables have no significant effect on the decrease of Bed Occupancy Rate BOR in the Inpatient Installation Class 3 Dharmais Cancer Hospital. Expected by knowing these factors, it could be an evaluation to achieve hospital efficiency.
S-9583
Depok : FKM-UI, 2017
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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