Abstrak:

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien pada Rawat Inap Paviliun Eksekutif Sukaman RSJPDHK pada proses pemberian pelayanan kesehatan perawatan inap secara komprehensif, termasuk after care, rehabilitasi, dan edukasi kesehatan setelah pasien selesai menjalani rangkaian pengobatan di perawatan inap Paviliun Eksekutif Sukaman RSJPDHK. Studi kepuasan ini mengadopsi penelitian Nickel et al. (2010) dengan menggunakan metode penelitian kuantitatif dan kualitatif. Pengumpulan data utama menggunakan instrumen kepuasan FKP dan wawancara mendalam. Responden penelitian berjumlah 34 orang yang didominasi oleh laki-laki (85,3 persen) dan rentang usia 50--60 tahun (58,8 persen). Cut-off point tingkat kepuasan yang digunakan pada penelitian ini sebesar 75 persen. Tingkat kepuasan terendah terdapat pada komponen edukasi dan tertinggi pada pelayanan oleh perawat. Nilai kepuasan pasien secara rinci pada penerimaan ruang rawat sebesar 79,8 persen, pelayanan oleh dokter 78,5 persen, pelayanan oleh perawat (81,4 persen), penataan ruang rawat dan kegiatan sehari-hari (80,8 persen), after care dan rehabilitasi (77,8 persen), dan komponen edukasi (75,3 persen). Penelitian ini menyarankan perlunya pocket book untuk edukasi dan sosialisasi tata kelola rumah sakit kepada dokter. Kata Kunci : Kepuasan Pasien, Proses, Rawat Inap, Rumah Sakit Jantung

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The purpose of this study was to assess level of satisfaction on the In Patient Sukaman Executive Ward of RSJPDHK in a process of delivering the whole comprehensive health services, including after care, rehabilitation, and patient education after the patients had been discharged from that Executive Ward. The satisfaction study written by Nickel et al. (2010) was adopted regarding the quantitative and the qualitative approach. The instrumen that had been used to obtain the quantitative data was FK-P Questioner. The study was conducted on 34 cases that was dominated by (Men 85,3%) within the range of age in between 5060 years old (58,8%), and the Cut-off point for level of satisfaction was 75%. The lowest and the highest level of satisfaction was found on the component of education and the component of nursing care, respectively.  The detail of satisfaction result are: admission (79,8%), physician care (78,5%), nursing care (81,4%), lodging and daily routine (80,8%), after care and rehabilitation (77,8%), and patient education (75,3 %). To improve the quality of services on this Executive Wards this study suggested to produce a pocket book given to either patient or family regarding the patient education and forming the hospital governance as a new culture of this hospital . Keywords : Patient Satisfaction, Process, In-Patient, Cardiovascular hosital

Abstrak: Penelitian yang dilakukan di gudang farmasi RS Kartika Husada Setu ini membahas kegiatan proses penyimpanan barang , yang dinilai penulis masih terdapat permasalahan yang merupakan pemborosan atau mendatangkan waste. Penelitian ini dilakukan dengan menggunakan desain kualitatif melalui pendekatan action research dengan fokus pada proses penyimpanan dan pendistribusian barang dengan metodologi lean. Lingkup penelitian mencakup proses penerimaan barang, penyusunan dan penyimpanan, penerimaan permintaan dari unit dan penyerahan barang ke unit. Hasil penelitian menunjukkan bahwa masih belum sesuainya proses penyimpanan di gudang farmasi dengan standar dan terdapat kegiatan yang tidak mendatangkan nilai tambah (non value added). Pada kegiatan penerimaan didapat komposisi value added dibanding non value added sebesar 57 % : 43 %. Sedangkan pada proses penerimaan permintaan barang dari unit sampai penyerahan barang permintaan didapatkan komposisi value added dibanding non value added sebesar 67 % : 33 %. Hal ini menunjukkan bahwa sistem penyimpanan gudang yang sekarang ini belum dalam kondisi lean. Hal tersebut dikarenakan kurangnya kompetensi dari sumber daya manusia (SDM) di gudang, kurangnya sarana dan prasarana serta tidak adanya monitoring serta evaluasi. Kata kunci : lean; penerimaan permintaan unit; penyerahan barang; penyimpanan barang;; waste. This research conducted in the pharmaceutical warehouse Kartika Husada Setu Hospital discussed activities of the storage process, which was considered the author is still a problem that is a waste. This research was conducted using qualitative design through action research approach with a focus on the process of storage and distribution of goods with lean methodology. The scope of the research includes the receipt of goods, preparation and storage, receipt of a request from the unit and the delivery of goods to the unit. The results showed that there is still due process in the pharmaceutical warehouse with storage standards and there are activities that do not bring added value (non-value added). At the reception activities obtained composition than non-value added value added by 57%: 43%. While in the process of receiving the request items from the unit until the goods are obtained demand value added compared to the composition of non-value added of 67%: 33%. This shows that the warehouse storage system that is not currently in a lean condition. That is because the lack of competence of the human resources (HR) in the warehouse, the lack of infrastructure and lack of monitoring and evaluation. Key word : delivery of goods to the unit; lean; receipt of goods; storage process; waste.