Ditemukan 4 dokumen yang sesuai dengan query :: Simpan CSV
Eska Perdini Suhendi; Pembimbing: Ede Surya Darmawan; Penguji: Masyitoh, Wachyu Sulistiadi, Ratnasari Kurniasih, Luigi
Abstrak:
Penelitian ini bertujun untuk menganalisis hubungan antara brand image Rumah Sehat Untuk Jakarta terhadap loyalitas pasien melalui kepuasan pasien rawat jalan di RSUD Kembangan. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 100 orang yang merupakan pasien yang berobat di Poli Spesialis Instalasi Rawat Jalan RSUD Kembangan yang diperoleh dengan metode simple random sampling. Pengumpulan data dengan menggunakan kuesioner yang dilakukan selama bulan Mei 2023. Data yang terkumpul selanjutnya dibuat tabel distribusi frekuensinya dan kemudian dianalisis dengan uji korelasi dan analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa brand image berpengaruh signifikan terhadap kepuasan, brand image juga berpengaruh signifikan terhadap loyalitas, dan kepuasan berpengaruh signifikan terhadap loyalitas. Brand Image berpengaruh signifikan dan positif terhadap loyalitas pasien melalui kepuasan pasien. Hasil analisis jalur didapatkan bahwa pengaruh tidak langsung brand image terhadap loyalitas melalui kepuasan pasien lebih besar nilainya dibandingkan pengaruh langsung brang image terhadap loyalitas pasien.
This study aims to analyze the relationship between the brand image of Rumah Sehat Untuk Jakarta and patient loyalty through patient satisfaction in RSUD Kembangan. This research is a quantitative study with a cross-sectional design. The respondents consisted of 100 patients who received treatment at the Outpatient Specialist Clinic of RSUD Kembangan, selected using simple random sampling method. Data collection was conducted using a questionnaire during May 2023. The collected data were then tabulated in frequency distribution tables and analyzed using correlation tests and path analysis. The results showed that brand image has a significant effect on satisfaction, brand image also has a significant effect on loyalty, and satisfaction has a significant effect on loyalty. Brand Image has a significant and positive effect on patient loyalty through patient satisfaction. The results of path analysis found that the indirect effect of brand image on loyalty through patient satisfaction is greater than the direct effect of brand image on patient loyalty.
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This study aims to analyze the relationship between the brand image of Rumah Sehat Untuk Jakarta and patient loyalty through patient satisfaction in RSUD Kembangan. This research is a quantitative study with a cross-sectional design. The respondents consisted of 100 patients who received treatment at the Outpatient Specialist Clinic of RSUD Kembangan, selected using simple random sampling method. Data collection was conducted using a questionnaire during May 2023. The collected data were then tabulated in frequency distribution tables and analyzed using correlation tests and path analysis. The results showed that brand image has a significant effect on satisfaction, brand image also has a significant effect on loyalty, and satisfaction has a significant effect on loyalty. Brand Image has a significant and positive effect on patient loyalty through patient satisfaction. The results of path analysis found that the indirect effect of brand image on loyalty through patient satisfaction is greater than the direct effect of brand image on patient loyalty.
B-2366
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Roza Falinda; Pembimbing: Amal Chalik Sjaaf; Penguji: Ede Surya Darmawan, Ratnasari Kurniasih, R.B. Wahyu
Abstrak:
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Penggunaan teknologi informasi di bidang kesehatan bertujuan untuk meningkatkan kualitas pelayanan kesehatan dan meningkatkan efisiensi dan efektivitas proses pelayanan kesehatan. Rekam Medis Elektronik (RME) adalah salah satu subsistem dari SIMRS yang dijalankan dan berhubungan dengan subsistem atau modul lain yang ada di rumah sakit. RME juga merupakan dokumen pencatatan seluruh kegiatan pelayanan yang diberikan kepada pasien secara terintegrasi dan berkesinambungan serta melibatkan seluruh profesi yang terlibat dalam pelayanan rumah sakit. Standar dalam pelayanan ini dikenal dengan alur klinis atau clinical pathway. Clinical pathway merupakan dokumen dan alat penting dalam mewujudkan tata kelola klinis yang baik di rumah sakit. Dalam penerapannya memadukan RME dan clinical pathway dalam satu sistem diharapkan dapat membantu professional pemberi asuhan dalam mematuhi clinical pathway yang ditetapkan dalam memberikan pelayanan yang efektif dan efisien dengan menjaga mutu pelayanan rumah sakit. Penelitian ini merupakan pengembangan Rekam Medis Elektronik dalam mempermudah penerapan clinical pathway di RSUD Kembangan dengan menggunakan pendekatan metode design thinking. Design thinking melalui lima tahapan yaitu: Empathize, Define, Ideate, Prototype, dan Test. Setelah dibuat pengembangan rekam medis elektronik terpadu clinical pathway di lakukan testing pada 15 profesional pemberi asuhan dengan System Usability Scale (SUS) dengan nilai 77, berarti sistem ini tergolong baik (good), sehingga dapat diterima oleh professional pemberi asuhan. Pada Evaluasi User Experience Questionnaire yang excellent pada . Sistem RME terpadu clinical pathway dapat menjadi solusi dalam penerapan clinical pathway di RSUD Kembangan
The use of information technology in the health sector aims to improve the quality of health services and increase the efficiency and effectiveness of the health service process. Electronic Medical Record is one of the subsystems of SIMRS that is run and related to other subsystems or modules in the Hospital. The Electronic Medical Record is also a document for recording all service activities provided to patients in an integrated and continuous manner and involves all professions involved in hospital services. Standards in this service are known as clinical pathways or clinical pathways. Clinical pathways are important documents and tools in realizing good clinical governance in hospitals. In its application, combining RME and clinical pathway recording in one system is expected to help care-giving professionals comply with the established clinical pathways to provide effective and efficient services by maintaining the quality of hospital services. Utilization of Electronic Medical Records in facilitating the application of clinical pathways at Kembangan Hospital. This study uses a design thinking method approach to create a prototype for the development of an integrated clinical pathway electronic medical record, where design thinking goes through five stages, namely: Empathize, Define, Ideate, Prototype, and Test. After the development of an integrated electronic medical record clinical pathway was made, testing was carried out on 15 professional care providers with the System Usability Scale (SUS) with a value of 77, meaning that this application was classified as good (good), so that it could be accepted by professional care providers. And Evaluation of a good and excellent User Experience Questionnaire. The integrated clinical pathway RME system can be a solution in the application of clinical pathways in Kembangan Hospital
B-2344
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Monica Vidian; Pembimbing: Ede Surya Darmawan; Penguji: Purnawan Junadi, Vetty Yulianty Permanasari, Ratnasari Kurniasih, Gafar Hartatiyanto
Abstrak:
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Tesis ini membahas tentang analisis kesesuaian rebranding Rumah Sakit Umum Daerah (RSUD) di Provinsi DKI Jakarta. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 539 orang yang merupakan pegawai RSUD Kalideres, RSUD Kembangan dan RSUD Ciracas yang diperoleh dengan metode simple random sampling. Pengumpulan data dengan menggunakan kuesioner dan wawancara mendalam dilakukan selama bulan Desember 2024. Data yang terkumpul selanjutnya dibuat tabel distribusi frekuensi dan kemudian dianalisis dengan uji chi square. Hasil penelitian menunjukkan bahwa terdapat kesesuaian antara employer branding “bangga melayani bangsa” dan nilai pegawai “BerAKHLAK” serta hubungannya dengan employee engagement di RSUD Provinsi DKI Jakarta.
This study analyze the implementation compatibility of rebranding at Regional General Hospitals (RSUD) in DKI Jakarta Province. The research adopts a quantitative approach with a cross-sectional study design. Total sample was 539 individuals, comprising employees from RSUD Kalideres, RSUD Kembangan, and RSUD Ciracas, selected using simple random sampling method. Data collection was conducted through questionnaires from November to December 2024. The collected data were then presented in frequency distribution tables and analyzed using chi square. The results showed compatibility between the employer branding of "Bangga Melayani Bangsa" and employees core values of "BerAKHLAK," as well as their relationship with employee engagement of RSUD in the DKI Jakarta Province.
B-2512
Depok : FKM UI, 2025
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Parulian Thomas Habuktian Sitanggang; Pembimbing: Puput Oktamianti; Penguji: Amal Chalik Sjaaf, Anhari Achadi, Novita Dwi Istanti, Ratnasari Kurniasih
Abstrak:
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Latar Belakang : Pelayanan di Instalasi Gawat Darurat (IGD) adalah jantung dari sebuah pelayanan rumah sakit dan memainkan peran penting dalam menyelamatkan pasien nyawa pasien. Emergency Departement Length of Stay (ED LOS) atau yang lebih dikenal dengan waktu tunggu merupakan waktu yang diukur saat pasien diputuskan oleh dokter atau tenaga kesehatan lainnya untuk masuk ke IGD hingga pasien pulang atau pindah ke ruangan. Tujuan : Tesis ini menganalisis dan melakukan intervensi terhadap lamanya length of stay pasien IGD ke rawat inap di RSUD Kembangan dengan metode lean six sigma. Metode Penelitian : Desain penelitian yang digunakan adalah Explanatory Sequential Mixed Methods. Desain penelitian ini menggabungkan metode penelitian kuantitatif dengan penelitian kualitatif (mixed methods). Hasil Penelitian : Hasil penelitian menemukan bahwa akar masalah lamanya length of stay pasien IGD ke rawat inap adalah menunggu konsul DPJP, menunggu obat di apotik, dan menunggu hasil laboratorium. Peneliti melakukan perbaikan dengan metode lean six sigma dan didapatkan penurunan lead time aktivitas non-value added sebesar 60% dan penurunan lead time dari length of stay pasien IGD ke rawat inap sebesar 38,3%.
Background: Emergency Department (ED) services are at the heart of hospital services and play an important role in saving patients' lives. Emergency Department Length of Stay (ED LOS) or better known as waiting time is the time measured when the patient is decided by a doctor or other health worker to enter the emergency room until the patient goes home or moves to the room. Objective: This thesis analyzes and intervenes in the length of stay of ED patients to inpatients at Kembangan Hospital using the lean six sigma method. Research Methods: The research design used is Explanatory Sequential Mixed Methods. This research design combines quantitative research methods with qualitative research (mixed methods). Research Results: The results of the study found that the root cause of the length of stay of emergency room patients to hospitalization was waiting for DPJP consul, waiting for drugs at the pharmacy, and waiting for laboratory results. Researchers made improvements using the lean six sigma method and obtained a decrease in non-value added activity lead time by 60% and a decrease in lead time from the length of stay of emergency room patients to hospitalization by 38.3%. Key words: Emergency department, length of stay, lean six sigma
B-2432
Depok : FKM-UI, 2024
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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