Ditemukan 4 dokumen yang sesuai dengan query :: Simpan CSV
Eska Perdini Suhendi; Pembimbing: Ede Surya Darmawan; Penguji: Masyitoh, Wachyu Sulistiadi, Ratnasari Kurniasih, Luigi
Abstrak:
Penelitian ini bertujun untuk menganalisis hubungan antara brand image Rumah Sehat Untuk Jakarta terhadap loyalitas pasien melalui kepuasan pasien rawat jalan di RSUD Kembangan. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 100 orang yang merupakan pasien yang berobat di Poli Spesialis Instalasi Rawat Jalan RSUD Kembangan yang diperoleh dengan metode simple random sampling. Pengumpulan data dengan menggunakan kuesioner yang dilakukan selama bulan Mei 2023. Data yang terkumpul selanjutnya dibuat tabel distribusi frekuensinya dan kemudian dianalisis dengan uji korelasi dan analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa brand image berpengaruh signifikan terhadap kepuasan, brand image juga berpengaruh signifikan terhadap loyalitas, dan kepuasan berpengaruh signifikan terhadap loyalitas. Brand Image berpengaruh signifikan dan positif terhadap loyalitas pasien melalui kepuasan pasien. Hasil analisis jalur didapatkan bahwa pengaruh tidak langsung brand image terhadap loyalitas melalui kepuasan pasien lebih besar nilainya dibandingkan pengaruh langsung brang image terhadap loyalitas pasien.
This study aims to analyze the relationship between the brand image of Rumah Sehat Untuk Jakarta and patient loyalty through patient satisfaction in RSUD Kembangan. This research is a quantitative study with a cross-sectional design. The respondents consisted of 100 patients who received treatment at the Outpatient Specialist Clinic of RSUD Kembangan, selected using simple random sampling method. Data collection was conducted using a questionnaire during May 2023. The collected data were then tabulated in frequency distribution tables and analyzed using correlation tests and path analysis. The results showed that brand image has a significant effect on satisfaction, brand image also has a significant effect on loyalty, and satisfaction has a significant effect on loyalty. Brand Image has a significant and positive effect on patient loyalty through patient satisfaction. The results of path analysis found that the indirect effect of brand image on loyalty through patient satisfaction is greater than the direct effect of brand image on patient loyalty.
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This study aims to analyze the relationship between the brand image of Rumah Sehat Untuk Jakarta and patient loyalty through patient satisfaction in RSUD Kembangan. This research is a quantitative study with a cross-sectional design. The respondents consisted of 100 patients who received treatment at the Outpatient Specialist Clinic of RSUD Kembangan, selected using simple random sampling method. Data collection was conducted using a questionnaire during May 2023. The collected data were then tabulated in frequency distribution tables and analyzed using correlation tests and path analysis. The results showed that brand image has a significant effect on satisfaction, brand image also has a significant effect on loyalty, and satisfaction has a significant effect on loyalty. Brand Image has a significant and positive effect on patient loyalty through patient satisfaction. The results of path analysis found that the indirect effect of brand image on loyalty through patient satisfaction is greater than the direct effect of brand image on patient loyalty.
B-2366
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Aris Nurzamzami; Pembimbing: Dumilah Ayuningtyas, Amal Chalik Sjaaf, Luigi, Amila Megraini
Abstrak:
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Pemenuhan kebutuhan layanan kesehatan di masyarakat dilakukan terintegrasi melalui Puskesmas sebagai penanggungjawab sistem pelayanan kesehatan di tingkat kecamatan dan Posyandu Prima di tingkat desa/kelurahan. Posyandu Prima adalah Posyandu yang berasal dari Posyandu sebagai wadah pemberdayaan masyarakat dan menyelenggarakan pelayanan kesehatan dasar terpadu berdasarkan kebutuhan di desa atau kelurahan. Provinsi DKI Jakarta memiliki kekhususan sebagai ibukota negara, mempunyai sumber daya yang cukup untuk melayani kesehatan masyarakatnya hingga tingkat kelurahan melalui keberadaan Puskesmas dan tingkat rukun warga melalui layanan Posyandu Prima/Pustu. Tujuan penelitian untuk menganalisis kesiapan dalam pengembangan layanan Posyandu Prima tingkat Rukun Warga di provinsi DKI Jakarta. Penelitian kualitatif dengan desain penelitian eksploratif research dilakukan pada bulan April hingga Mei 2023 di Provinsi DKI Jakarta. Pengambilan data dilakukan melalui wawancara mendalam, observasi dan telaah dokumen. Hasil penelitian menunjukkan kesiapan pengembangan layanan Posyandu Prima/Pustu tingkat Rukun Warga belum optimal digambarkan dari 6 persyaratan Posyandu Prima/Pustu, hanya persyaratan sumber daya manusia dan mekanisme hubungan kerja dengan pemangku kepentingan yang siap, sedangkan peryaratan lokasi, anggaran, standar pelayanan, standar operasional prosedur memiliki kekurangan yang harus dipenuhi oleh Pemerintah. Diperlukan komitmen yang kuat dari Pemerintah dan stakeholder terkait untuk merealisasikan peningkatan akses layanan kesehatan melalui pengembangan layanan Posyandu Prima/Pustu tingkat Rukun Warga di Provinsi DKI Jakarta.
Meeting the needs of health services in the community is carried out in an integrated manner through the Puskesmas as the person in charge of the health service system at the sub-district level and Posyandu Prima at the village/kelurahan level. Posyandu Prima is a Posyandu that originates from Posyandu as a forum for community empowerment and provides integrated basic health services based on needs in the village or sub-district. DKI Jakarta Province has the specialty of being the nation's capital, having sufficient resources to serve the health of its people down to the sub-district level through the existence of a Community Health Center (Puskesmas) and the neighborhood level through the services of Posyandu Prima/Pustu. The aim of the study was to analyze readiness in the development of Posyandu Prima services at the Rukun Warga level in the province of DKI Jakarta. Qualitative research with an exploratory research design was conducted from April to May 2023 in DKI Jakarta Province. Data collection was carried out through in-depth interviews, observation and document review. The results showed that the readiness to develop Posyandu Prima/Pustu services at the Rukun Warga level was not optimal as described from the 6 requirements of Posyandu Prima/Pustu, only the human resource requirements and working relationship mechanisms with stakeholders were ready, while the location requirements, budget, service standards, operational standards procedures have deficiencies that must be met by the Government. A strong commitment from the Government and related stakeholders is needed to realize increased access to health services through the development of services at the Posyandu Prima/Pustu at the Rukun Warga level in DKI Jakarta Province.
T-6676
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Fatira Ratri Audita; Pembimbing: Ede Surya Darmawan; Penguji: Anhari Achadi, Wachyu Sulistiadi, Prihandriyo Sri Hijranti, Luigi
Abstrak:
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Pandemi COVID-19 mengganggu berbagai aspek sistem dan pelayanan kesehatan, termasuk pelayanan penyakit tidak menular (PTM). Dampak gangguan pelayanan dan penanggulangan PTM dikhawatirkan dapat mengakibatkan efek katastropik jangka panjang setelah pandemi COVID-19, dan PTM perlu menjadi masalah kesehatan prioritas dalam kebijakan kesehatan pasca-pandemi COVID-19. Penelitian ini menggunakan metode kualitatif dan pendekatan teori social determinants of health, teori pengembangan kebijakan berbasis bukti, model pengembangan kebijakan sosial berbasis kebijakan sains, dan determinan dampak kebijakan terhadap luaran kesehatan. Penelitian ini melakukan penilaian dari kebijakan penanggulangan PTM dan pelayanan PTM sebelum, ketika terdampak COVID-19, dan setelah pandemi COVID-19. Temuan dari penelitian menunjukkan bahwa kebijakan penanggulangan PTM di Indonesia sudah mencerminkan strategi global, dengan advokasi dan kemitraan, promosi kesehatan dan penurunan faktor risiko, penguatan sistem pelayanan kesehatan, penguatan surveilans, monitoring-evaluasi, dan riset, dan menunjukkan capaian yang baik sebelum pandemi COVID-19. Ketika terdampak pandemi COVID-19, aspek pelayanan PTM yang terganggu adalah pembatasan sosial, SDM, pemberhentian layanan, ketidaksiapan infrastruktur dan fasilitas, hambatan pelaksanaan program dan tidak tercapainya target layanan maupun program. Dari dampak yang terjadi, dilakukan adaptasi dalam penanggulangan PTM saat COVID-19, antara lain dengan integrasi layanan, dan menunjukkan hasil yang baik dengan ketercapaian sasaran. Masalah yang ditemukan dalam upaya penanggulangan dan pelayanan PTM sebelum dan saat pandemi antara lain dibutuhkannya peningkatan sistem rujukan, pencatatan dan pelaporan, serta pengendalian faktor risiko PTM. Dampak dari COVID-19 juga membentuk kebijakan transformasi kesehatan Indonesia, dengan enam pilar, di antaranya berupa transformasi layanan kesehatan primer, transformasi layanan rujukan, transformasi sistem ketahanan kesehatan, transformasi pembiayaan kesehatan, transformasi SDM kesehatan, dan transformasi teknologi kesehatan. Diharapkan kebijakan penanggulangan dan pelayanan PTM pasca pandemi COVID-19 menjadi salah satu masalah kesehatan prioritas yang mengikuti transformasi kesehatan.
The COVID-19 pandemic has disrupted various aspects of the healthcare system and services, including the management of noncommunicable diseases (NCDs). The potential long-term catastrophic effects of the disruption in NCD services and management post-COVID-19 pandemic are a cause for concern. NCDs need to be prioritized as a health issue in post-COVID-19 health policies. This research employs a qualitative method and utilizes the social determinants of health theory, evidence-based policy development theory, social policy-based policy development model, and determinants of policy impact on health outcomes. The study assesses NCD prevention policies and NCD services before, during the COVID-19 impact, and after the pandemic. Findings indicate that NCD prevention policies in Indonesia already reflect global strategies, including advocacy and partnerships, health promotion, and the reduction of risk factors, strengthening healthcare systems, surveillance enhancement, monitoring and evaluation, and research, showing good achievements before the COVID-19 pandemic. When affected by the COVID-19 pandemic, disrupted aspects of NCD services include social restrictions, human resources, service discontinuation, infrastructure and facility unpreparedness, program implementation barriers, and unmet service and program targets. Adaptations in NCD management during COVID-19, such as service integration, have shown positive results in achieving targets. Challenges identified in NCD prevention and services before and during the pandemic include the need for referral system improvement, recording and reporting, and the control of NCD risk factors. The impact of COVID-19 has also shaped Indonesian health transformation policies with six pillars, including the transformation of primary health services, referral services, health resilience systems, health financing, healthcare workforce, and health technology. It is hoped that NCD prevention and services policies after COVID-19 pandemic become one of the priority health issues following health transformation.
T-6860
Depok : FKM-UI, 2024
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Lisa Ubai Sulistiani; Pembimbing: Pujiyanto; Penguji: Amal Chalik Sjaaf, Jaslis Ilyas, Luigi,Yenny Nariswari Harumansyah
Abstrak:
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Rebranding adalah aktivitas di perusahaan atau institusi yang mempunyai tujuan untuk melakukan transformasi kedudukan brand dibenak pemilik kepentingan dan untuk menjadikan label serta personalitas pembeda dengan lembaga atau institusi lain. Upaya rebranding yang dilakukan Rumah Sakit Umum Daerah dan Rumah Sakit Khusus Daerah milik Pemerintah Provinsi DKI Jakarta mempunyai tujuan untuk memperbaharui posisi brand di benak masyarakat melalui perubahan pada nama, logo, posisi brand, meningkatkan kesan yang positif melalui program yang dibuat serta peningkatan fasilitas pelayanan kesehatan. Penelitian ini bertujuan untuk mengetahui pengaruh rebranding Rumah Sehat Untuk Jakarta terhadap persepsi masyarakat tentang pelayanan kesehatan poli rawat jalan di DKI Jakarta. Penelitian ini dilakukan di 5 lokus Rumah Sehat Untuk Jakarta yaitu RSUD Pasar Rebo, RSUD Mampang Prapatan, RSUD Jati Padang, RSUD Kebayoran Lama dan RSUD Kembangan. Populasi dalam penelitian ini adalah pengguna Rumah Sehat Untuk Jakarta Jakarta. Untuk menentukan sampel Rumah Sehat Untuk Jakarta menggunakan teknik simple random sampling dengan teknik lottery, sampel responden dalam penelitian ini adalah pasien lama poli rawat jalan berjumlah 96 orang ditentukan dengan teknik accidental sampling. Data dianalisis secara univariat, bivariat dan multivariat. Hasil penelitian menunjukkan bahwa terdapat pengaruh karakteristik meliputi jenis kelamin, pendidikan, pekerjaan, dan pendapatan serta rebranding terhadap pelayanan kesehatan di Rumah Sakit Sehat Untuk Jakarta. Persepsi baik terhadap pelayanan kesehatan akan meningkat sebesar 11 kali ketika dilakukannya rebranding menjadi Rumah Sehat Untuk Jakarta.
Rebranding is an activity in a company or institution that has the aim of transforming the position of the brand in the minds of stakeholders and to make labels and differentiating personalities with other institutions. The rebranding efforts carried out by the Regional General Hospital and Regional Special Hospitals owned by the DKI Jakarta Provincial Government have the aim of renewing the brand position in the minds of the public through changes to the name, logo, brand position, increasing positive impressions through programmes created and improving health service facilities. This study aims to determine the effect of rebranding Rumah Sehat Untuk Jakarta on public perceptions of outpatient poly health services in DKI Jakarta. This research was conducted in 5 places of Rumah Sehat Untuk Jakarta, namely Pasar Rebo Hospital, Mampang Prapatan Hospital, Jati Padang Hospital, Kebayoran Lama Hospital and Kembangan Hospital. The population in this study were users of Rumah Sehat Untuk Jakarta. To determine the sample of Rumah Sehat For Jakarta using simple random sampling technique with lottery technique, the sample respondents in this study were old patients of outpatient polyclinic totalling 96 people determined by accidental sampling technique. Data were analysed univariate, bivariate and multivariate. The results showed that there was an influence of characteristics including gender, education, occupation, and income as well as rebranding on service to the patient.
T-6642
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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