Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov, Gail Scoot
[s.l.] : AHA, 1994
Buku (pinjaman 1 minggu)
Measuring and managing patient satisfaction
William Krowinski
Washington, DC : American Hospital Publishing, 1996
Buku (pinjaman 1 minggu)
Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program
John F. O'Malley
New York : McGraw-Hill, 1997
Buku (pinjaman 1 minggu)
Measuring and improving patient satisfaction
Patrick J. Shelton
Maryland : An Aspen Publ., 2000
Buku (pinjaman 1 minggu)
Restructuring health care : the patient focused paradigm
J. Philip Lathrop
San Francisco : Jossey-Bass, 1993
Buku (pinjaman 1 minggu)
Wajah pelayanan kesehatan kita
Jaslis Ilyas
Jakarta : Djambatan, 2004
Referensi
Dictionary of health services management
Thomas C. Timmreck
Owings Mills, MD : National Health Pub., 1987
Referensi
Health services management : readings and commentary
edited by Anthony R. Kovner, Duncan Neuhauser
Ann Arbor, Mich. : Health Administration Press, 1990, 1983
Buku (pinjaman 1 minggu)
Applied quantitative methods for health services management
Lee F. Seidel, Robin D. Gorsky, James B. Lewis
Baltimore : Health Professions Press, 1995
Buku (pinjaman 1 minggu)
Essentials of applied quantitative methods for health services managers
James B. Lewis, Robert J. McGrath, Lee F. Seidel
Canada : Jones and Bartlett, 2011
Reserved (pinjaman 1 hari)