Beyond total quality management; toward the emerging paradigm
Greg Bounds, Lyle York, Mel Adasm, Gipsie Ranney
New York : McGraw-Hill, 1994
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Total quality management (TQM)
Vincent Gaspersz
Jakarta : Gramedia Pustaka Utama, 2002
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Total quality management (TQM)
Fandy Tjiptono, Anastasia Diana
Yogyakarta : Andi, 2003
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Implementing total quality management
Joseph R. Jablonski
Kuala Lumpur : S Abdul Majeed, 1995
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Quality Management : Introduction to total quality management for production processing and services
David L. Goetsch, Stanley Davis
Upper Saddle River, NJ : Prentice-Hall, 2000
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Total quality management in education: manajemen mutu pendidikan
Edward Sallis
Yogyakarta : IRCiSoD, 2006
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Total quality management (Stat310) : Reference materials booklet
Centre for Clinical Epidemiology & Biostatistics
New South Wales : University of Newcastle, 1997
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Total quality management : The health care pioneers
by Mara Minerva Melum, Marie Kuchuris Marie Sinioris
New York : American Hospital Publishing, 1992
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Total quality management: The health care pioneers
Mara Minerva Melum
Washington : American Hospital Publishing, 1992
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Geographics and nutritional science: toward a novel, unifield paradigm
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