Measuring and improving patient satisfaction
Patrick J. Shelton
Maryland : An Aspen Publ., 2000
Buku (pinjaman 1 minggu)
Services quality improvement ; the customer satisfaction strategy for healthcare
Wendy Leebov, Gail Scott
USA : American Hospital Association, 1994
Buku (pinjaman 1 minggu)
Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov, Gail Scoot
[s.l.] : AHA, 1994
Buku (pinjaman 1 minggu)
Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program
John F. O'Malley
New York : McGraw-Hill, 1997
Buku (pinjaman 1 minggu)
Managing hospital-based patient education
Barbara E. Giloth
Washington, DC : American Hospital Publ., 1993
Buku (pinjaman 1 minggu)
Patient, nurses, ethics
Anne J. Davis
New York : AJNC, 1980
Buku (pinjaman 1 minggu)
Patient education : an inquiry into the state of the art
[s.l.] :
[s.n.] :
s.a.]
Buku (pinjaman 1 minggu)
Healthcare...: Measuring patient satisfaction, ( Bab. 9 ) ( halaman 117-133 )
[s.l.] :
Sudbury: Jones and Bartlett Publisher, 2006, s.a.]
Kumpulan Daftar Isi Buku
Restructuring health care : the patient focused paradigm
J. Philip Lathrop
San Francisco : Jossey-Bass, 1993
Buku (pinjaman 1 minggu)
In the name of the patient : consumer advocacy in health care
Lauren Phillips
Chicago, Illinois : American Hospital Publishing, 1989;1995
Buku (pinjaman 1 minggu)