Beyond total quality management : Toward the emerging paradigm
Greg Bounds
New York : McGraw-Hill, 1994
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Total quality management (TQM)
Fandy Tjiptono, Anastasia Diana
Yogyakarta : Andi, 2003
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Quality Management : Introduction to total quality management for production processing and services
David L. Goetsch, Stanley Davis
Upper Saddle River, NJ : Prentice-Hall, 2000
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Total quality management (TQM)
Vincent Gaspersz
Jakarta : Gramedia Pustaka Utama, 2002
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Quality management: theory and application
Peter D. Mauch
USA : CRC Press, 2010
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Medical Quality Management : Theory and Practice
editor, Prathibha Verkey
London : Jones & Bartlett Learning, 2010
Reserved (pinjaman 1 hari)
Total quality management (Stat310) : Reference materials booklet
Centre for Clinical Epidemiology & Biostatistics
New South Wales : University of Newcastle, 1997
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Manajemen mutu total : manajemen mutu untuk produksi, pengolahan dan pelayanan, jilid 1
David L. Goetsch, Stanley B. Davis, Benyamin Molan
Jakarta : Prenhallindo, 2002
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TQM : quality training practices
Richard S. Johnson
Milwaukee, Winconsin : ASQC Quality Press, 1993
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Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program
John F. O'Malley
New York : McGraw-Hill, 1997
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