Measuring and managing patient satisfaction
William Krowinski
Washington, DC : American Hospital Publishing, 1996
Buku (pinjaman 1 minggu)
Measuring and improving patient satisfaction
Patrick J. Shelton
Maryland : An Aspen Publ., 2000
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Implementing total quality management
Joseph R. Jablonski
Kuala Lumpur : S Abdul Majeed, 1995
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Total quality management (TQM)
Fandy Tjiptono, Anastasia Diana
Yogyakarta : Andi, 2003
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TQM : quality training practices
Richard S. Johnson
Milwaukee, Winconsin : ASQC Quality Press, 1993
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Total quality management (TQM)
Vincent Gaspersz
Jakarta : Gramedia Pustaka Utama, 2002
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Lean hospitals: improving quality, patient safety, and employee engagement / Mark Graban
Mark Graban
New York : CRC Press, 2012
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Lean hospitals: improving quality, patient safety, and employee engagement
Mark Graban
[s.l.] :
CRC Press, 2012
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Services quality improvement ; the customer satisfaction strategy for healthcare
Wendy Leebov, Gail Scott
USA : American Hospital Association, 1994
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Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov, Gail Scoot
[s.l.] : AHA, 1994
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