Survai kepuasan PISA & pensiunan PT. Pertamina (persero) serta mutu pelayanan kesehatan pada unit usaha PT Pertamedika di Jabodetabek
Yaslis Ilyas, Bagus Satriya Budi, Iis Sinsin
Depok : FKM UI, 2005
Laporan Penelitian
Services quality improvement ; the customer satisfaction strategy for healthcare
Wendy Leebov, Gail Scott
USA : American Hospital Association, 1994
Buku (pinjaman 1 minggu)
Rumah sakit, tenaga kesehatan dan pasien
H. Dalmy Iskandar
Jakarta : Sinar Grafika, 1998
Buku (pinjaman 1 minggu)
Pelaksanaan kebijaksanaan pelayanan kesehatan gratis bagi keluarga miskin (Gakin) di Rumah sakit Pemerintah Provinsi Nusa Tenggara Timur (studi kasus di RSUD Prof Dr WZ Johanes Kupang dan RSUD Kabupaten Timor Tengah selatan
[s.l.] :
[s.n.] :
s.a.]
Indeks Artikel Jurnal-Majalah
Improving quality of paediatric care in small hospitals in developing countries: report of a meeting Geneva 19-21 June 2000
[s.l.] :
Geneva: WHO, 2001, s.a.]
Prosiding
Patient, nurses, ethics
Anne J. Davis
New York : AJNC, 1980
Buku (pinjaman 1 minggu)
In the name of the patient : consumer advocacy in health care
Lauren Phillips
Chicago, Illinois : American Hospital Publishing, 1989;1995
Buku (pinjaman 1 minggu)
Restructuring health care : the patient focused paradigm
J. Philip Lathrop
San Francisco : Jossey-Bass, 1993
Buku (pinjaman 1 minggu)
Measuring and managing patient satisfaction
William Krowinski
Washington, DC : American Hospital Publishing, 1996
Buku (pinjaman 1 minggu)
Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov, Gail Scoot
[s.l.] : AHA, 1994
Buku (pinjaman 1 minggu)