Perspectives in consumer behavior
Harold H. Kassarjian, Thomas S. Robertson
Englewood Cliffs, NJ : Prentice-Hall, 1991
Buku (pinjaman 1 minggu)
Dealing with customer complaints
Tom Williams
Hampshire : Gower, 1996
Buku (pinjaman 1 minggu)
Menuju mahkamah keadilan : manual pelatihan advokasi hukum konsumen
Zaim Saidi, As`ad Nugroho, Sudaryatmo, Yusuf Shofie
Jakarta : Piramedia, 2003
Buku (pinjaman 1 minggu)
Consumers
Eric Arnould, Linda Price, George Zinkhan
Kuala Lumpur : McGraw-Hill, 2002
Buku (pinjaman 1 minggu)
Perilaku konsumen jilid 2
John C. Mowen, Michael Minor; alih bahasa, Dwi Kartini Yahya
Jakarta : Erlangga, 2002
Buku (pinjaman 1 minggu)
Organizational behavior : concepts, controversies, applications
Stephen P. Robbins
New Jersey : Prentice-Hall, 1996
Buku (pinjaman 1 minggu)
Organization behavior
Robert P. Vecchio
Fort Worth : Dryden, 1995
Buku (pinjaman 1 minggu)
Health promotion and community action for health in developing countries
H.S. Dhillon, Lois Philip
Geneva : WHO, 1994
Buku (pinjaman 1 minggu)
The Death of demand : finding growth in a saturated global economy
Tom Osenton
New York : Prentice-Hall, 2004
Buku (pinjaman 1 minggu)
Customer centered growth : five proven strategies for building competitive advantage
Richard Whiteley, Diane Hessan
Reading, Mass. : Addison-Wesley, 1996
Buku (pinjaman 1 minggu)