Customer service : strategies for the health care environment
Health Insurance Association of America
Washington, DC : HIAA, 2002
Buku (pinjaman 1 minggu)
Marketing for health care organizations
Philip Kotler, Roberta N. Clarke
Upper Saddle River, NJ : Prentice-Hall, 1987
Buku (pinjaman 1 minggu)
Health care management : a text in organization theory and behavior
Stephen M. Shortell, Arnold D. Kaluzny
New York : John Wiley & Sons, 1983, 1987, 1994
Buku (pinjaman 1 minggu)
Health care administration : managing organized delivery systems
Lawrence F. Wolper
Canada : Jones & Bartlett Learning, 2011
Reserved (pinjaman 1 hari)
On Being in charge : a guide for middle-level management in primary health care
by Rosemary McMahon, Elizabeth Barton & Maurice Piot ; in collaboration with Naomi Gelina & Felton Ross
Geneva : WHO, 1980
Referensi
Benchmarking in health care : a collaborative approach
Robert G. Gift, Doug Mosel
Chicago, Ill. : American Hospital Pub., 1994
Buku (pinjaman 1 minggu)
Health professionals in management
by Beaufort B. Longest
Stamford, Connecticut : Appleton and Lange, 1996
Reserved (pinjaman 1 hari)
The CEO's guide to health care information systems
Joseph M. Deluca, Enmark Cagan Rebecca
Chicago, Ill. : American Hospital Publishing, 1996
Buku (pinjaman 1 minggu)
Health professionals: in management
Beaufort B. Longest
Stamford, Connecticut : Appleton & Lange, 1996
Buku (pinjaman 1 minggu)
Public relations in health care : a guide for profesionals
Chicago, Ill. : American Hospital Association, 1995
Reserved (pinjaman 1 hari)