Services quality improvement ; the customer satisfaction strategy for healthcare
Wendy Leebov, Gail Scott
USA : American Hospital Association, 1994
Buku (pinjaman 1 minggu)
In the name of the patient : consumer advocacy in health care
Lauren Phillips
Chicago, Illinois : American Hospital Publishing, 1989;1995
Buku (pinjaman 1 minggu)
Measuring and managing patient satisfaction
William Krowinski
Washington, DC : American Hospital Publishing, 1996
Buku (pinjaman 1 minggu)
Improving quality of paediatric care in small hospitals in developing countries: report of a meeting Geneva 19-21 June 2000
[s.l.] :
Geneva: WHO, 2001, s.a.]
Prosiding
Customer service : strategies for the health care environment
Louis C. Feuer
Washington, DC : HIAA, 2002
Buku (pinjaman 1 minggu)
Systems of health care vol. 5
[s.l.] :
[s.n.] :
s.a.]
Buku (pinjaman 1 minggu)
Jonas's health care delivery in the United States
[s.l.] :
[s.n.] :
s.a.]
Buku (pinjaman 1 minggu)
The Management of health care
William J. Abernathy
Cambridge : Ballinger Publ., 1974
Buku (pinjaman 1 minggu)
Systems analysis in health care
Vijay Mahajan, C. Carl Pegels
New York, NY : Praeger, 1979
Buku (pinjaman 1 minggu)
Genomics and world health : report of the advisory committee on health research
World Health Organization
Geneva : WHO, 2002
Buku (pinjaman 1 minggu)