Customer satisfaction and beyond

TIM Marknesis

Yogyakarta : Marknesis, 2009

Buku (pinjaman 1 minggu)

Essentials of ...: Developing customer loyalty. ( Ket. Lihat halaman 232-254 ) ( Bab. 7 )

[s.l.] : London: Jones & Bartlett Learning, 2011, s.a.]

Kumpulan Daftar Isi Buku

Services quality improvement ; the customer satisfaction strategy for healthcare

Wendy Leebov, Gail Scott

USA : American Hospital Association, 1994

Buku (pinjaman 1 minggu)

Competitive advantages through customer satisfaction index

S. Supriyanto

Surabaya : Unair, 2004

Indeks Artikel Jurnal-Majalah

Customer satisfaction : cara praktis membangun hubungan yang menguntungkan dengan pelanggan

Dru Scott

Jakarta : PPM, 2000

Buku (pinjaman 1 minggu)

Service quality improvement : the customer satisfaction strategy for health care

Wendy Leebov, Gail Scoot

[s.l.] : AHA, 1994

Buku (pinjaman 1 minggu)

Pengukuran customer satisfaction melalui metode servqual pada pelayanan rawat inap RS Santo Borromeus Bandung

Handrianto; Pembimbing: Suprijanto Rijadi; Penguji: Sandi Iljanto, Anwar Hasan, Efo Papriatna, Julfrdia

Depok : FKM-UI, 2002

S2 - Tesis

Pengaruh bauran pemasaran solutions, access, value, dan education terhadap strategi customer- centric di poliklinik Eksekutif Rumah Sakit Hermina Depok

Ni Ketut Agustiani; Pembimbing: Wahyu Sulistiadi; Penguji: Purnawan Junadi, Meike Savitri, Yuli Prapancha Satar; Amila Megraini

Depok : FKM UI, 2017

S2 - Tesis

Introduction to...: Investing, borrowing, and the time value of money. ( Ket. Lihat halaman 173-195 ) ( Bab. 10 )

[s.l.] : Delmar Cengage Learning, 2012, s.a.]

Kumpulan Daftar Isi Buku

Efektifitas pelatihan customer satisfaction cara lama dan cara baru terhadap penilaian kerja perawat di unit rawat inap RS. Pondok Indah Jakarta th. 2002

Regina Andriana; Pembimbing: M. Hafizurrachman

Depok : FKM UI, 2002

S1 - Skripsi