Total quality management (TQM)
Fandy Tjiptono, Anastasia Diana
Yogyakarta : Andi, 2003
Buku (pinjaman 1 minggu)
Continuous quality improvement in health care : theory, implementation, and applications
Curtis P. McLaughlin, Arnold D. Kaluzny
Gaithersburg, Maryland : Aspen Publ, 1994, 1999
Reserved (pinjaman 1 hari)
Continuous quality improvement in health care : theory, implementation, and applications
Curtis P. McLaughlin, Arnold D. Kaluzny
Gaithersburg, Maryland : Aspen Publ, 1994, 1999
Buku (pinjaman 1 minggu)
Total quality in health care : from theory to practice
Ellen J. Gaucher, Richard J. Coffey
San Francisco : Jossey Bass, 1995
Buku (pinjaman 1 minggu)
Beyond total quality management : Toward the emerging paradigm
Greg Bounds
New York : McGraw-Hill, 1994
Buku (pinjaman 1 minggu)
Implementing total quality management
Joseph R. Jablonski
Kuala Lumpur : S Abdul Majeed, 1995
Buku (pinjaman 1 minggu)
Quality Management : Introduction to total quality management for production processing and services
David L. Goetsch, Stanley Davis
Upper Saddle River, NJ : Prentice-Hall, 2000
Buku (pinjaman 1 minggu)
Total quality management (Stat310) : Reference materials booklet
Centre for Clinical Epidemiology & Biostatistics
New South Wales : University of Newcastle, 1997
Buku (pinjaman 1 minggu)
TQM : quality training practices
Richard S. Johnson
Milwaukee, Winconsin : ASQC Quality Press, 1993
Buku (pinjaman 1 minggu)
Manajemen mutu terpadu : suatu pengantar (total quality management)
Amin Widjaja Tunggal
Jakarta : Rineka Cipta, 1993
Buku (pinjaman 1 minggu)