APA Format
Freeman, Tim . (). Healthcare...: Performance measurement and improvement, ( Bab. 18 ) ( halaman 300-320 ). : Berkshire: Open University Press, 2006
MLA Format
Freeman, Tim . Healthcare...: Performance measurement and improvement, ( Bab. 18 ) ( halaman 300-320 ). : Berkshire: Open University Press, 2006,
Australian/Harvard Format
Freeman, Tim . . Healthcare...: Performance measurement and improvement, ( Bab. 18 ) ( halaman 300-320 ). Berkshire: Open University Press, 2006, 
Warning: These citations may not always be 100% accurate.