APA Format
Bohmer, Richard M.J; Edmondson, Amy C; Pisano, Gary P. . (). Consumer-...: Consumer-driven health care : management matters, ( Bab. 52 ) ( halaman 570-588 ). : San Fransisco: Jossey-Bass, 2004
MLA Format
Bohmer, Richard M.J; Edmondson, Amy C; Pisano, Gary P. . Consumer-...: Consumer-driven health care : management matters, ( Bab. 52 ) ( halaman 570-588 ). : San Fransisco: Jossey-Bass, 2004,
Australian/Harvard Format
Bohmer, Richard M.J; Edmondson, Amy C; Pisano, Gary P. . . Consumer-...: Consumer-driven health care : management matters, ( Bab. 52 ) ( halaman 570-588 ). San Fransisco: Jossey-Bass, 2004, 
Warning: These citations may not always be 100% accurate.