APA Format
Hoyle, David . (). Quality...: Achieving sustaining and improving quality, ( Bab. 2 ) ( halaman 21-64 ). : London: Elsevier, 2007
MLA Format
Hoyle, David . Quality...: Achieving sustaining and improving quality, ( Bab. 2 ) ( halaman 21-64 ). : London: Elsevier, 2007,
Australian/Harvard Format
Hoyle, David . . Quality...: Achieving sustaining and improving quality, ( Bab. 2 ) ( halaman 21-64 ). London: Elsevier, 2007, 
Warning: These citations may not always be 100% accurate.