APA Format
Hoyle, David . (). Quality...: A systems approach, ( Bab. 3 ) ( halaman 65-75 ). : London: Elsevier, 2007
MLA Format
Hoyle, David . Quality...: A systems approach, ( Bab. 3 ) ( halaman 65-75 ). : London: Elsevier, 2007,
Australian/Harvard Format
Hoyle, David . . Quality...: A systems approach, ( Bab. 3 ) ( halaman 65-75 ). London: Elsevier, 2007, 
Warning: These citations may not always be 100% accurate.