APA Format
Hoyle, David . (). Quality...: Managing quality using the process approach, ( Bab. 6 ) ( halaman 110-152 ). : London: Elsevier, 2007
MLA Format
Hoyle, David . Quality...: Managing quality using the process approach, ( Bab. 6 ) ( halaman 110-152 ). : London: Elsevier, 2007,
Australian/Harvard Format
Hoyle, David . . Quality...: Managing quality using the process approach, ( Bab. 6 ) ( halaman 110-152 ). London: Elsevier, 2007, 
Warning: These citations may not always be 100% accurate.