APA Format
MacStravic, Robin E. . (). Marketing...: Organization and delivery, ( Bab. 11 ) ( halaman 159-170 ). : Germantown Aspen Systems Corporation 1977
MLA Format
MacStravic, Robin E. . Marketing...: Organization and delivery, ( Bab. 11 ) ( halaman 159-170 ). : Germantown Aspen Systems Corporation 1977,
Australian/Harvard Format
MacStravic, Robin E. . . Marketing...: Organization and delivery, ( Bab. 11 ) ( halaman 159-170 ). Germantown Aspen Systems Corporation 1977, 
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