APA Format
Collins, Roger R; McLaughlin, Ivonne . (). Effective... : Marketing and sales, ( ket. lihat bab. 13 ) ( halaman 491-538 ). : Sydney : CCH Australia Ltd, 1998
MLA Format
Collins, Roger R; McLaughlin, Ivonne . Effective... : Marketing and sales, ( ket. lihat bab. 13 ) ( halaman 491-538 ). : Sydney : CCH Australia Ltd, 1998,
Australian/Harvard Format
Collins, Roger R; McLaughlin, Ivonne . . Effective... : Marketing and sales, ( ket. lihat bab. 13 ) ( halaman 491-538 ). Sydney : CCH Australia Ltd, 1998, 
Warning: These citations may not always be 100% accurate.