APA Format
Batalden, Paul B; Nolan, Thomas W. . (). The AUPHA ... : Knowledge for the leadership of continual improvement in health care, ( Ket. lihat bab. 4 ) ( halaman 60-72 ). : Gaithersburg, Maryland : An Aspen Publ; 1994
MLA Format
Batalden, Paul B; Nolan, Thomas W. . The AUPHA ... : Knowledge for the leadership of continual improvement in health care, ( Ket. lihat bab. 4 ) ( halaman 60-72 ). : Gaithersburg, Maryland : An Aspen Publ; 1994,
Australian/Harvard Format
Batalden, Paul B; Nolan, Thomas W. . . The AUPHA ... : Knowledge for the leadership of continual improvement in health care, ( Ket. lihat bab. 4 ) ( halaman 60-72 ). Gaithersburg, Maryland : An Aspen Publ; 1994, 
Warning: These citations may not always be 100% accurate.