APA Format
Woodcock, Andree; ( et al ) . (). Contemporary... : Measuring quality across the whole journey, ( Ket. lihat bab. ) ( halaman 316-323 ). : New York: CRC Press, 2014
MLA Format
Woodcock, Andree; ( et al ) . Contemporary... : Measuring quality across the whole journey, ( Ket. lihat bab. ) ( halaman 316-323 ). : New York: CRC Press, 2014,
Australian/Harvard Format
Woodcock, Andree; ( et al ) . . Contemporary... : Measuring quality across the whole journey, ( Ket. lihat bab. ) ( halaman 316-323 ). New York: CRC Press, 2014, 
Warning: These citations may not always be 100% accurate.