APA Format
Utarini, Adi . (). Hospital man... : Putting the patient first : patient safety and customer-focused services, ( Ket. lihat bab. 4 ) ( halaman 77-98 ). : Jakarta: GTC, 2009
MLA Format
Utarini, Adi . Hospital man... : Putting the patient first : patient safety and customer-focused services, ( Ket. lihat bab. 4 ) ( halaman 77-98 ). : Jakarta: GTC, 2009,
Australian/Harvard Format
Utarini, Adi . . Hospital man... : Putting the patient first : patient safety and customer-focused services, ( Ket. lihat bab. 4 ) ( halaman 77-98 ). Jakarta: GTC, 2009, 
Warning: These citations may not always be 100% accurate.