APA Format
Schneid, Thomas D. . (). Workplace... : How may I help you?, ( Ket. lihat bab 9 ) ( halaman 73-76 ). : New York : CRC Press, 2014
MLA Format
Schneid, Thomas D. . Workplace... : How may I help you?, ( Ket. lihat bab 9 ) ( halaman 73-76 ). : New York : CRC Press, 2014,
Australian/Harvard Format
Schneid, Thomas D. . . Workplace... : How may I help you?, ( Ket. lihat bab 9 ) ( halaman 73-76 ). New York : CRC Press, 2014, 
Warning: These citations may not always be 100% accurate.