APA Format
MacStravic, Robin Scott . (). Health... : Loyalty of hospital patients : A vital marketing objective, ( Ket. lihat bab. 12 ) ( halamahan 113-120 ). : Maryland : Aspen Publ; 1992
MLA Format
MacStravic, Robin Scott . Health... : Loyalty of hospital patients : A vital marketing objective, ( Ket. lihat bab. 12 ) ( halamahan 113-120 ). : Maryland : Aspen Publ; 1992,
Australian/Harvard Format
MacStravic, Robin Scott . . Health... : Loyalty of hospital patients : A vital marketing objective, ( Ket. lihat bab. 12 ) ( halamahan 113-120 ). Maryland : Aspen Publ; 1992, 
Warning: These citations may not always be 100% accurate.