APA Format
Elbeck, Matt . (). Health... : An approach to client satisfaction measurement as an attribute of health service quality, ( Ket. lihat bab. 14 ) ( halamahan 129-134 ). : Maryland : Aspen Publ; 1992
MLA Format
Elbeck, Matt . Health... : An approach to client satisfaction measurement as an attribute of health service quality, ( Ket. lihat bab. 14 ) ( halamahan 129-134 ). : Maryland : Aspen Publ; 1992,
Australian/Harvard Format
Elbeck, Matt . . Health... : An approach to client satisfaction measurement as an attribute of health service quality, ( Ket. lihat bab. 14 ) ( halamahan 129-134 ). Maryland : Aspen Publ; 1992, 
Warning: These citations may not always be 100% accurate.