APA Format
Baum, Neil; Henkel, Gretchen
. (). Marketing... : Mystery shop 'til you drop, ( Ket, lihat bab. 2 ) ( halaman 19-23 ). : Boston : Jones and Bartlett Learning, 2010
MLA Format
Baum, Neil; Henkel, Gretchen
. Marketing... : Mystery shop 'til you drop, ( Ket, lihat bab. 2 ) ( halaman 19-23 ). : Boston : Jones and Bartlett Learning, 2010,
Australian/Harvard Format
Baum, Neil; Henkel, Gretchen
. . Marketing... : Mystery shop 'til you drop, ( Ket, lihat bab. 2 ) ( halaman 19-23 ). Boston : Jones and Bartlett Learning, 2010,
Warning: These citations may not always be 100% accurate.