APA Format
Baum, Neil; Henkel, Gretchen . (). Marketing... : Your reception area is your opportunity to create a good firs impression, ( Ket, lihat bab. 6 ) ( halaman 49-61 ). : Boston : Jones and Bartlett Learning, 2010
MLA Format
Baum, Neil; Henkel, Gretchen . Marketing... : Your reception area is your opportunity to create a good firs impression, ( Ket, lihat bab. 6 ) ( halaman 49-61 ). : Boston : Jones and Bartlett Learning, 2010,
Australian/Harvard Format
Baum, Neil; Henkel, Gretchen . . Marketing... : Your reception area is your opportunity to create a good firs impression, ( Ket, lihat bab. 6 ) ( halaman 49-61 ). Boston : Jones and Bartlett Learning, 2010, 
Warning: These citations may not always be 100% accurate.