APA Format
Baum, Neil; Henkel, Gretchen . (). Marketing... : How to obtain and maintain physician referrals : it takes patience, persistence, politeness, and prompt reporting, ( Ket, lihat bab. 38 ) ( halaman 369-387 ). : Boston : Jones and Bartlett Learning, 2010
MLA Format
Baum, Neil; Henkel, Gretchen . Marketing... : How to obtain and maintain physician referrals : it takes patience, persistence, politeness, and prompt reporting, ( Ket, lihat bab. 38 ) ( halaman 369-387 ). : Boston : Jones and Bartlett Learning, 2010,
Australian/Harvard Format
Baum, Neil; Henkel, Gretchen . . Marketing... : How to obtain and maintain physician referrals : it takes patience, persistence, politeness, and prompt reporting, ( Ket, lihat bab. 38 ) ( halaman 369-387 ). Boston : Jones and Bartlett Learning, 2010, 
Warning: These citations may not always be 100% accurate.