APA Format
George, Pooja Elizabeth . (). Managing a... : Customer experience management - a marketing initiative, ( Ket. lihat bab. 10 ) ( halaman 173-202 ). : New Delhi: Response, 2008
MLA Format
George, Pooja Elizabeth . Managing a... : Customer experience management - a marketing initiative, ( Ket. lihat bab. 10 ) ( halaman 173-202 ). : New Delhi: Response, 2008,
Australian/Harvard Format
George, Pooja Elizabeth . . Managing a... : Customer experience management - a marketing initiative, ( Ket. lihat bab. 10 ) ( halaman 173-202 ). New Delhi: Response, 2008, 
Warning: These citations may not always be 100% accurate.