APA Format
Graban, Mark . (2012). Lean hospitals: improving quality, patient safety, and employee engagement. : CRC Press
MLA Format
Graban, Mark . Lean hospitals: improving quality, patient safety, and employee engagement. : CRC Press, 2012
Australian/Harvard Format
Graban, Mark . 2012. Lean hospitals: improving quality, patient safety, and employee engagement. CRC Press, 
Warning: These citations may not always be 100% accurate.