APA Format
Olden, Peter C. . (). Management... : Controlling and improving performsnce, ( ket. lihat bab. 12 ) ( halaman 191-211 ). : Chicago: HAP/ AUPHA, 2011
MLA Format
Olden, Peter C. . Management... : Controlling and improving performsnce, ( ket. lihat bab. 12 ) ( halaman 191-211 ). : Chicago: HAP/ AUPHA, 2011,
Australian/Harvard Format
Olden, Peter C. . . Management... : Controlling and improving performsnce, ( ket. lihat bab. 12 ) ( halaman 191-211 ). Chicago: HAP/ AUPHA, 2011, 
Warning: These citations may not always be 100% accurate.